Please Read Before Applying
This is an in-person, field-based role. Please only apply if you are able to commute to school sites within approximately one hour of Harrow/High Wycombe every day.
- You must live within a one-hour commute of Harrow/High Wycombe
- This role involves travelling between multiple school sites
- Applications that do not meet all of the essential criteria will not be considered
Second Line IT Field Technician
Location: School Sites within 1 Hour of Harrow/High Wycombe
Contract: Full-Time, Permanent
Salary: £28,000–£34,000 per year
About the Role
We're looking for an experienced Second Line IT Field Technician to join our growing team, providing onsite IT support to schools across the Harrow/High Wycombe area.
Working as part of a fast-growing Managed Service Provider (MSP), you'll deliver outstanding technical support, troubleshoot hardware and software issues, and help ensure schools' IT systems operate efficiently. This is a varied, customer-facing role where no two days are the same.
Key Responsibilities
- Provide onsite second-line technical support across multiple school sites
- Diagnose and resolve hardware, software and network issues
- Install, configure and maintain computers, laptops and peripherals
- Manage user accounts, permissions and device configuration
- Monitor and troubleshoot network infrastructure, including VPNs, LANs, DNS and Firewalls
- Deploy software, updates and security patches
- Record and manage support requests using Halo
- Carry out routine system maintenance, backups and updates
- Work collaboratively with colleagues to deliver excellent customer service
Essential Requirements
- Level 4 industry-specific IT qualification
- Minimum two years' experience in an onsite or field-based Second Line IT Support role
- Strong working knowledge of Microsoft Intune
- Demonstrable experience with Windows Server, Microsoft 365, Google Workspace, Windows OS, Android and iOS
- Demonstrable experience with VPNs, LANs, DNS and Firewalls
- Strong troubleshooting and analytical skills
- Excellent communication and customer service skills
- Well organised with the ability to work independently and as part of a team
- Full UK driving licence (maximum three penalty points) and access to your own vehicle
- Right to work in the UK
- Able to travel between school sites within approximately one hour of Harrow/High Wycombe
Desirable Experience
- Previous experience working within a Managed Service Provider (MSP)
- Comfortable working in a fast-paced, structured environment
What We Offer
- £28,000–£34,000 per year
- Annual salary reviews and structured pay progression
- 23 days annual leave plus bank holidays
- Enhanced sick pay
- Health Cash Plan
- Contributory pension scheme
- Commission opportunities (where applicable)
- Employee Assistance Programme
- Ongoing training and career development
- Discounts on gym memberships, technology, cinema tickets and more
- Microsoft Surface Laptop
- Uniform provided
- Salary sacrifice electric vehicle scheme
Why Join Concero UK?
At Concero UK, we pride ourselves on delivering exceptional IT support while fostering a culture built on innovation, collaboration and continuous improvement. You'll be joining a supportive, growing business where your ideas are valued and your development is encouraged.
Apply Now
If you're an experienced Second Line IT professional looking for a rewarding field-based role where you can make a real difference in schools, we'd love to hear from you.
Please submit your CV and a covering letter explaining why you're a great fit for the role.
Important Information
This role is subject to enhanced pre-employment checks, including an Enhanced DBS with Children's Barred List check, employment and qualification verification, references, medical fitness and safeguarding checks, in line with Keeping Children Safe in Education (KCSIE) guidance.
Concero UK is an equal opportunities and Disability Confident employer and welcomes applications from all suitably qualified candidates. Reasonable adjustments are available throughout the recruitment process.
Job Type: Full-time
Pay: £28,000.00-£34,000.00 per year
Benefits:
- Additional leave
- Bereavement leave
- Company events
- Company pension
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- On-site parking
- Sick pay
Application question(s):
- Do you have your own roadworthy car with valid insurance suitable for business use?
Experience:
- in person/field Second Line IT support: 2 years (required)
Licence/Certification:
- full UK driving licence with no more than 3 penalty points? (required)
- Level 4 industry specific qualification (required)
Work authorisation:
- United Kingdom (required)
Willingness to travel:
Work Location: On the road
