The Nelson Medical Practice is a dynamic forward thinking and friendly Practice providing a high level of care and serving the community of Wimbledon and Raynes Park in SW London. An exciting opportunity has arisen for a full time GP Assistant providing secretarial support to join our friendly team for 37.5 hours per week working 9am - 5pm Monday - Friday. You will work as an integral member of the Practice team, providing high level support in administrative secretarial support to the GP's and other clinicians in the smooth running of patient care undertaking delegated duties in relation to the management of clinical correspondence, referrals, patient queries and other tasks that help improve efficiency and release valuable clinical time. The post holder will work closely with GP's and clinicians and the wider practice team to ensure that patients receive a high quality and effective service.
Main duties and responsibilities of the role is to:
- Provide admin support to the GP's and other clinicians in the delivery of high quality patient care.
- To assist with the management of patient correspondence, clinical documentation and admin tasks, ensuing that work is completed accurately and within agreed timescales
- To deal with patient and clinicians queries relating to patient care, treatment, referrals and other matters, escalating queries appropriately
- To undertake audio and non-audio typing of letters, reports, referrals, forms and other clinical documentation
- To answer telephone calls dealing with patient, clinical and external agency queries as appropriate
- To support GP's and Clinicians with administration and coordination of patient care, in order to reduce their admin workload and improve clinical capacity
- To process referrals and support the management of electronic referrals, including booking , changing or cancelling appointments and referrals
- To liaise with Hospitals, community services and other external agencies in relation to patient referrals
Person specification:
Essential Criteria
- Good IT skills
- Good organisational skills
- Good communication skills
- Ability to multi task
- Be able to work to work under pressure and achieve deadlines
- Good attention to detail
- Good verbal and written skills
- Typing skills - speed and accuracy
- Audio typing skills
Desirable criteria
- Medical Terminology ( Training will be given)
- Knowledge of Local healthcare providers
Job Type: Full-time
Pay: £13.51 per hour
Benefits:
Experience:
- Secretarial or administration: 1 year (preferred)
Work Location: In person
