Purpose of the job:
To provide strong operational leadership across Customer Services, Independent Living, Complaints and Resident Engagement, ensuring services are high performing, compliant and deliver consistently positive outcomes and experiences for residents.
The postholder will lead delivery of organisational priorities, drive service improvement and ensure resident feedback, performance insight and regulatory requirements are translated into excellent day-to-day services.
For more details and how to apply please visit our current vacancies page here: https://www.southlakeshousing.co.uk/our-current-vacancies/
Closing date for all applications is 5pm on Friday 31st July 2026
Job Types: Permanent, Full-time
Pay: Up to £60,564.00 per year
Benefits:
- Bereavement leave
- Company events
- Company pension
- Free parking
- Life insurance
- On-site parking
- Paid volunteer time
- Private medical insurance
- Sick pay
- Store discount
- Work from home
Education:
Experience:
- People Management: 3 years (required)
- Performance Management: 3 years (required)
Work Location: Hybrid remote in Kendal LA9 4BD
