Introduction
The Scheduling Officer is a voluntary role within our organisation, responsible for coordinating the schedules of talking service volunteers and ensuring that the Mental Health Talking Services are adequately resourced. This position requires a detail-oriented individual with excellent organisational and communication skills, committed to optimising service delivery for our service users.
Key Responsibilities:
- Volunteer Scheduling: Create and maintain weekly schedules for volunteers, ensuring coverage aligns with service needs and volunteer availability.
- Manage Availability: Collect and manage information regarding volunteer availability, making timely updates to schedules as needed.
- Communication: Serve as the primary point of contact for volunteers regarding scheduling enquiries, ensuring clear and prompt communication about shifts and any changes.
- Problem Solving: Address scheduling conflicts or gaps in coverage promptly, finding solutions that maintain service quality while accommodating volunteer needs.
- Record Keeping: Maintain accurate records of volunteer schedules and availability, ensuring data is up to date and easily accessible for reporting.
- Collaboration: Work closely with Service Team Leaders to understand team needs and volunteer assignments, ensuring effective coordination between teams.
Essential Skills and Qualifications:
- Organisational Skills: Strong ability to manage multiple schedules and prioritise tasks effectively.
- Communication Skills: Excellent verbal and written communication abilities, with a focus on clarity and professionalism.
- Attention to Detail: A keen eye for detail to ensure accurate scheduling and record-keeping.
- Tech Savvy: Proficiency with spreadsheets and digital communication tools.
- Problem-Solving Skills: Ability to think critically and find solutions to scheduling challenges.
What’s in it for You?
- Impactful Role: Play a crucial part in ensuring the smooth operation of our mental health services.
- Professional Development: Gain valuable experience in scheduling and resource management.
- Flexible Environment: Enjoy a role that accommodates varying schedules and remote work.
Time Commitment: We ask our Scheduling Officers to contribute between 4 to 8 hours per month, as needed, to maintain effective scheduling operations.
Job Type: Volunteer
Work authorisation:
- United Kingdom (required)
Work Location: Remote
