Rigford is a growing specialist contractor delivering property and environmental solutions for housing associations, local authorities and public sector organisations across the UK.
We're not looking for someone to simply keep the wheels turning.
We're looking for someone who enjoys solving problems, making decisions, improving performance and taking ownership.
This is an exciting opportunity to work directly alongside our Head of Operations, helping drive the day-to-day delivery of multiple contracts while playing a key role in building the operational systems that will support our continued growth.
If you're ambitious, thrive in a fast-paced environment and enjoy being in the heart of operations, we'd love to hear from you.
About the Role
As our Contracts Supervisor, you'll be responsible for ensuring our contracts run efficiently on a day-to-day basis.
You'll be the link between our office team, operatives, subcontractors and clients, making sure jobs are progressing, issues are resolved quickly and our service standards remain high.
No two days are the same.
One minute you may be helping the scheduling team reorganise diaries to meet service levels. The next, you'll be negotiating with subcontractors, reviewing variations, resolving client issues or analysing operational performance.
You'll also play an important role in gathering operational data and identifying opportunities to improve how we work.
Key Responsibilities
Operational Delivery
- Support the daily delivery of multiple maintenance contracts.
- Work closely with our scheduling and support teams to ensure jobs are completed efficiently.
- Assist with planning workloads and allocating resources.
- Monitor labour capacity and productivity.
- Help ensure contractual response times and service levels are consistently achieved.
- Resolve operational issues before they impact delivery.
Job Management
- Review quotations and variations.
- Assist with pricing and job coding.
- Negotiate costs with subcontractors and suppliers.
- Source new subcontractors when required.
- Resolve issues arising on live jobs.
- Support complex or high-priority works through to completion.
Client Support
- Build strong relationships with clients.
- Assist with operational meetings.
- Help prepare responses to client queries.
- Resolve complaints professionally.
- Take ownership of service recovery where issues arise.
Operational Performance
- Gather and analyse KPI data.
- Produce operational reports.
- Monitor work in progress (WIP).
- Identify trends and areas for improvement.
- Track overdue jobs and ensure timely resolution.
- Support continuous improvement initiatives across the department.
This is a hands-on role where you'll help build a scalable operation rather than simply maintaining the status quo.
About You
We're looking for someone who enjoys taking ownership and making things happen.
You'll be highly organised, commercially aware and confident making decisions in a fast-moving operational environment.
You'll be someone who naturally spots problems before they escalate and enjoys finding practical solutions.
Essential Requirements
- Experience within social housing, property maintenance, facilities management or construction.
- Previous experience in an operational, supervisory or contracts support role.
- Strong organisational skills with the ability to manage multiple priorities.
- Excellent communication skills.
- Experience dealing with subcontractors and suppliers.
- Good commercial awareness.
- Ability to analyse operational performance and KPIs.
- Strong IT skills, including Microsoft Office.
- Understanding of schedule of rates (SOR's)
Desirable Experience
- Repairs/Maintenance and void works.
- Housing association contracts.
- Scheduling and workforce planning.
- Client portals.
- Variations and quotations.
- Health & Safety awareness.
What Success Looks Like
Within your first 12 months, you'll have helped:
- Improve contract performance.
- Increase operational efficiency.
- Reduce overdue works.
- Improve labour utilisation.
- Strengthen client relationships.
- Improve reporting and KPI visibility.
- Support the growth of new contracts.
- Take ownership of significant day-to-day operational delivery.
Why Join Rigford?
We're building something ambitious.
Rather than joining a large corporate where you're one of hundreds, you'll become part of a growing business where your ideas are listened to and your contribution genuinely shapes how the company develops.
We invest in people, encourage progression and believe in giving responsibility to those who earn it.
If you enjoy solving problems, improving processes and making a real difference, you'll fit right in.
Pay: £40,000.00-£46,000.00 per year
Work Location: In person
