New Claims Advisor – New Claims Unit (Part Time)
Hull
Salary dependent on experience
About Us
Hudgell Solicitors has been fiercely committed to doing the ethical thing and to Righting Wrongs for more than 25 years.
We believe that justice is for everyone, and that the very best legal representation should be available to all who need it – not just those who can afford it. That’s why we fight for our clients, stand up for the vulnerable and give a voice to those seeking justice.
Our award-winning and highly acclaimed company has been recognised as one of the UK’s Best 250 law firms by The Times for six consecutive years.
About the role
What you will be doing
We are looking for an enthusiastic professional to join our New Claims Unit in our Hull office as New Claims Advisor.
In this role, every day will be a unique and exciting challenge that will include:
· Gathering relevant information via email, telephone and live chat and accurately record client details.
· Liaising with stakeholders at different levels by assessing enquiries against firm criteria and directing them to the appropriate department and if necessary, obtaining further information.
· Monitoring own task list daily to ensure all deadlines are met.
Visit our client stories page to see examples of the sort of cases you’ll be working on.
What you will need
We are thrilled to offer this exciting opportunity and are looking for individuals with the following experiences, qualifications, and personality traits. We are eager to hear from a diverse range of candidates and encourage you to showcase your best qualities.
In the role you will need (essentials):
- Previous experience in call handling, customer service, administration or legal intake role.
- Excellent verbal and written communication skills.
- Strong listening skills and the ability to build rapport quickly.
It is desired that you have:
- A Law Degree or previous legal experience are a plus, but not essential – we provide full training!
Working at Hudgell Solicitors
What we offer
We’re a law firm that is passionate about its people, which is why we offer a benefits package that reflects how much we care about our colleagues.
Here are some of the benefits that help us to stand out.
- Competitive salary and bonus scheme.
- Generous holiday entitlement including additional leave for long service, holiday purchase scheme – and an extra day off for your birthday!
- Supportive, approachable and friendly working environment.
- Ongoing professional development and training opportunities.
- Range of benefits and perks including pension, health cash plan, regular breakfast/lunch events, recognition for long service and much more.
Visit our colleague benefits page to learn more.
Our Values
Joining Hudgell Solicitors is a commitment to our ethos of fighting for our clients, our people and our communities.
We are proud to be refreshingly down to earth, and we always strive to provide our clients with clear, easily understood advice; but that is only part of our promise.
Don’t just take our word for it: hear from some of the people we have worked with about their experiences with our colleagues.
Where you’ll be working
Hull
Our Hull office is situated at the end of Humber Street, one of the most energising places to work in the city.
Humber Street is home to local businesses offering everything you need, from bakeries, cafes and restaurants to arts and crafts, vintage clothing and even a gym.
You are only a two-minute walk from the popular Trinity Market, and if you love marine life, The Deep is only a brisk stroll across the footbridge. It’s a perfect location to enjoy yourself over lunch or after work.
If sport and camaraderie are what you’re looking for, our office also has its own weekly run club, allowing colleagues to get together and keep fit at the end of the day.
While we have a fantastic working environment in our office, we also value our colleagues’ work–life balance and offer hybrid and flexible working options.
Benefits:
- Company events
- Company pension
- Life insurance
- Referral programme
