Job Summary
Location: Toddington, Bedfordshire
Job Type: Full-time
Salary: Competitive, dependent on experience and can be discussed
About Us
We are a busy, award-winning, medically led aesthetics and skin clinic dedicated to delivering exceptional client care and outstanding clinical results. We pride ourselves on providing a luxury experience from the moment every client walks through our doors, and we are looking for an experienced Clinic Manager who shares our passion for excellence.
This is a hands-on management role where you will lead by example, motivate the team, drive business performance and ensure the clinic operates efficiently every day.
The Role
As Clinic Manager, you will oversee the day-to-day running of the clinic, ensuring exceptional customer service, strong team performance and smooth operational management. You will work closely with the clinic owner to achieve business goals while maintaining the highest standards throughout the clinic.
Key ResponsibilitiesTeam Leadership
- Lead, motivate and support the clinic team.
- Conduct regular one-to-one meetings and performance reviews.
- Train, mentor and develop staff.
- Manage staff rotas, holidays and daily scheduling.
- Promote a positive, professional and supportive working environment.
- Address performance concerns promptly and professionally.
- Carry out consultations and create treatment packages
Client Experience
- Ensure every client receives an outstanding luxury experience.
- Resolve client concerns efficiently and professionally.
- Monitor client satisfaction and encourage positive reviews.
- Maintain high standards of communication before, during and after appointments.
- Ensure reception standards are consistently exceptional.
Business Performance
- Drive clinic revenue and achieve monthly targets.
- Maximise diary utilisation and reduce gaps and cancellations.
- Support treatment package and skincare sales.
- Monitor KPIs including:
- Revenue
- Retail sales
- Conversion rates
- Rebooking rates
- Client retention
- New client numbers
Operations
- Oversee the smooth day-to-day running of the clinic.
- Ensure all administrative tasks are completed accurately.
- Maintain excellent organisation of client records and clinic systems.
- Monitor stock levels and place orders when required.
- Ensure compliance with all clinic policies and procedures.
- Maintain exceptional standards of cleanliness and presentation throughout the clinic.
Marketing & Growth
- Support local marketing initiatives.
- Assist with clinic events and promotions.
- Encourage social media content from the team.
- Identify opportunities to grow the business and improve client experience.
Essential Requirements
- Previous experience managing a clinic, salon, medical practice or similar customer-focused business.
- Ideally trained as a Skin Therapist
- Strong leadership and people management skills.
- Excellent organisational abilities.
- Exceptional communication skills.
- Professional appearance and attitude.
- Ability to remain calm under pressure.
- Sales-focused with a passion for delivering outstanding customer service.
- Confident using computer systems and booking software.
- Flexible and proactive approach to work.
Desirable
- Experience within aesthetics, skincare, beauty or healthcare.
- Experience with consultation and sales processes.
- Knowledge of CQC or medical clinic standards (desirable but not essential).
What We’re Looking For
The successful candidate will:
- Naturally lead and inspire others.
- Take ownership and responsibility.
- Have exceptional attention to detail.
- Be highly organised and able to prioritise effectively.
- Be proactive rather than waiting to be asked.
- Thrive in a fast-paced environment.
- Be confident making decisions independently.
- Be passionate about delivering five-star customer service.
- Share our commitment to excellence in everything they do.
What We Offer
- Competitive salary.
- Performance-related bonus opportunities.
- Ongoing training and career development.
- Employee discounts on treatments and skincare.
- Friendly, supportive team environment.
- Opportunity to grow within an expanding, award-winning clinic.
If you’re an organised, motivated leader who is passionate about delivering exceptional client experiences and helping a business grow, we’d love to hear from you.
To apply, please send your CV along with a brief cover letter explaining why you’d be a great fit for our team.
Pay: £15.00-£18.00 per hour
Benefits:
- Company events
- Employee discount
- On-site parking
- Store discount
Work Location: In person
