Help people take the next step towards a place they can call home.
At Abri, we're passionate about creating communities and helping people thrive. We're looking for a Home Connections Officer to join our welcoming team in Bracknell, where you'll play a key role in helping customers access safe, secure, and affordable homes.
This is a full-time position, Monday to Friday, with team days in our Bracknell office every Tuesday, Wednesday and Thursday. These office days are a great opportunity to collaborate with colleagues, share ideas, develop your skills, and be part of a supportive and close-knit team.
As a Home Connections Officer, you'll support customers through one of the most important moments in their lives, finding a new home. You'll manage the allocations and lettings process, working closely with Local Authorities, internal transfer applicants, and partner organisations to ensure homes are allocated fairly, efficiently, and to those who need them most.
This is a role where excellent organisation and attention to detail are just as important as empathy and customer care. Every application you assess and every customer you support contributes directly to creating positive outcomes for individuals and families.
What you'll be doing
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Delivering a customer-focused allocations and lettings service.
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Working closely with Local Authorities and internal waiting lists to secure nominations and allocate homes.
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Assessing and verifying applications, ensuring accuracy and compliance while meeting key performance targets.
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Maintaining high-quality records and carrying out administrative tasks with exceptional attention to detail.
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Supporting customers sensitively and professionally, particularly those who may be vulnerable or facing challenging circumstances.
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Liaising with partner agencies to gather information and support risk assessments where required.
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Building positive relationships with colleagues and external stakeholders to achieve the best outcomes for customers.
What you’ll need:
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Experience in a housing, lettings, allocations, customer service, or administration role.
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Strong organisational skills and the ability to manage a varied workload.
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Excellent attention to detail and confidence handling data and processes accurately.
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Great communication skills and the ability to build effective relationships with a range of stakeholders.
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A compassionate and empathetic approach when supporting customers.
Interviews will take place in our Bracknell office on the 15th September 2026.
For more information, be sure to take a look at the job description below.
Abri is a large housing provider who own and manage more than 58,000 homes and various community assets, serving around 113,000 customers across the South of England.
We believe everyone has the right to a good quality safe, warm and sustainable home in a community where they can belong, grow and thrive. What does that look like in real terms?
We’re investing £689m over the next ten years in our existing homes to improve building safety and make them more energy efficient.
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We’re delivering 10,000 homes by 2030, ensuring affordable housing is built where it’s needed most
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We’re investing in our communities, to address local issues and create opportunities for everyone
As we grow, we’re re-establishing our strong local presence to provide a really good service. Abri has adopted a regional approach to service delivery, with our operating areas split into three, each with their local governance and leadership. This will ensure our colleagues are more visible, accountable and better connected to our customers and local communities to meet their diverse needs.
More information about Abri and our strategic objectives can be found at .
