Completing a Business Analyst Level 4 apprenticeship with NowSkills, our client is looking for a Customer Service & Website Administrator.
Job Purpose
- Achieve best practice in customer service
- Develop systems to ensure the efficient administration of Sales.
- Develop website and social media platforms
- To deputise in the absence of the Sales Manager and the Supply Manager
Key Responsibilities
- To support sales administration and customer service to ensure delivery and customer service systems are best practice.
- To develop website and its associated social media platforms. To benchmark other companies and methods to support development and maximize the contribution to the business including blogs, case studies etc.
- To enter sales orders onto system efficiently and undertake the administration of customers data and records using effective IT functions. To also research, recommend and implement improvements for admin efficiencies in line with best practice and CRM systems.
- Ensure all sales enquiries are dealt with promptly and efficiently
- Liaise with Demand Manager with respect to Sales and Operations planning as well as quality complaints when required.
- To deputise in the absence of Sales and Supply Manager
- To regularly check on customer demand and seek new business through targeted calling and setting up of visit appointments when appropriate
- Upkeep and improvement of company management processes and systems. Ensure that prompt action is taken when deviations are observed in management or quality systems.
- When appropriate represent the company at trade industry meetings, networking and exhibitions
Decisions:
- To seek to gain necessary information from customers for any potential changes in levels of activity and demand
- To follow change management processes and specification changes
- Report variations and deviations as required
Pay: £18,000.00-£26,000.00 per year
Work Location: In person
