You must have at least two years experience as administrator
Mortgage by Akter is looking for an experienced Administrator who is highly organised, confident with AI and passionate about improving how work gets done.
This is not a traditional administration only position. You will help us document, improve and manage the systems behind our mortgage operation—reducing repetitive work, improving the client journey and enabling the business to grow without compromising quality.
What you’ll do
- Improve the end-to-end mortgage case-packaging process.
- Create clear procedures, checklists and workflow documentation.
- Manage CRM processes, client documents and case follow-ups.
- Identify bottlenecks, repeated work and avoidable delays.
- Use AI to improve data handling, documentation and administration.
- Develop practical automations while maintaining human oversight.
- Keep business systems accurate, accessible and up to date.
- Work directly with the business owner to turn operational knowledge into repeatable systems.
What we’re looking for - Essential
- At least two years Administrator experience.
- Strong knowledge of mortgage case progression and documentation.
- Confident use of CRM and cloud-based business tools.
- Practical experience using AI tools .
- Excellent written communication and attention to detail.
- Ability to work independently and take ownership.
- A natural interest in improving processes and solving problems.
Desirable
- Experience with GoHighLevel or workflow-automation tools.
- Experience writing procedures, checklists or training materials.
- Experience improving administrative or client-service processes.
- Familiarity with data analysis and AI-assisted workflows.
Pay: From £26,436.00 per year
Benefits:
Experience:
- Administrative: 1 year (preferred)
Work Location: In person
