Digital Customer Service Assistant — Atelier Printworks
Part-time | 5 days | 20hrs/week | £17/hr | Edinburgh (Newhaven) (Hybrid)
We're Atelier Printworks an online brand specialising in long-format wall art. We're based in a nice creative workspace on Newhaven Road and we're looking for a Digital Customer Service Assistant to join our team.
The role
You'll be the bridge between our customers and our print partners - making sure orders get resolved quickly, professionally, and with minimal friction. Most of your day will be managing inbound enquiries via email (and occasionally phone) using our customer service platform Gorgias, with a lot of your time spent coordinating between customers and our fulfilment partners when issues arise.
You'll also be working regularly in Shopify and Etsy - looking up orders, checking statuses, and actioning updates. Previous experience with ecommerce platforms is a bonus, though full training will be provided.
Day to day you'll be:
- Handling customer enquiries mainly across email
- Liaising with print and fulfilment partners to resolve production and delivery issues
- Working across Shopify and Etsy to manage and update orders
- Keeping customers informed with clear, friendly communication throughout
What we need from you:
You must be computer literate, logical and organised. A lot of the work involves following threads across multiple platforms, spotting problems before they escalate, and communicating clearly between parties. If you find systems satisfying rather than stressful, you'll fit right in.
Experience in ecommerce or online retail customer service is a real advantage, though not essential if you're a fast learner with the right mindset.
The details:
- 20 hours/week, Monday–Friday (4 hours/day)
- £17/hour
- Hybrid — 3 days in our Newhaven Road office, 2 days from home
- Based within a friendly, creative shared workspace (bonus if you like dogs)
Please apply here - https://forms.gle/iexDYdPToWX5HVXq8
Pay: £17.00 per hour
Work Location: Hybrid remote in Edinburgh EH6 5QB
