Customer Service Administrator – Immediate Start
Plant-Ex Ingredients – Avonmouth Pay: £27,000 annually Job Type: Full-time, Permanent
Quick Overview
- Hours: Monday to Friday - 40 hours per week
- Location: In person (Avonmouth)
- Environment: Light, bright, open plan office
Why Join Us?
- Time Off: 25 days annual leave + Bank Holidays & Christmas shutdown.
- Financials: Annual Bonus, Sick Pay, and Company Pension.
- Perks: Health Cash Plan, Cycle to Work scheme, and Company events.
- Support: Full Induction, PPE/Uniform provided, Free On-site parking, and free Tea/Coffee/Fruit.
What You’ll Be Doing
The Customer Service Administrator is responsible for managing incoming customer enquiries, processing orders, and delivering efficient and professional customer support.
· Process all incoming customer orders using the internal system accurately and efficiently
· Check stock availability and communicate any shortages or delays
· Confirm delivery timelines with customers based on internal lead times
· Liaise with the Production team to schedule orders requiring manufacturing
· Act as the first point of contact for customer queries and complaints, ensuring timely resolution
· Handle incoming calls, including general enquiries, order updates, and directing calls appropriately
· Coordinate with the Goods Out team to schedule deliveries in line with customer expectations
The Ideal Candidate
The ideal candidate will be proactive, customer-focused, and able to manage multiple priorities in a fast-paced environment.
Essential
- Strong attention to detail and accuracy
- Proactive and solution-oriented approach
- Good IT skills, including experience with databases or internal systems
- Experience in coordinating and scheduling workloads
- Professional and confident telephone manner
About Plant-Ex Ingredients
Based in Avonmouth, we are an international company specialising in Natural Food Ingredient Solutions. We manufacture and supply food colours, flavours, and extracts to customers across the globe.
Pay: From £27,000.00 per year
Benefits:
- Casual dress
- Company pension
- Cycle to work scheme
- Discounted or free food
- Free flu jabs
- Health & wellbeing programme
- On-site parking
- Sick pay
Application question(s):
- What interests you about this role?
Work authorisation:
- United Kingdom (preferred)
Work Location: In person
