About us
APPI clinics are well established, highly reputable physiotherapy and Pilates clinics in two beautiful locations in London. We are privileged to serve clients from the Wimbledon and Hampstead Villages and help our communities on their paths to recovery and wellness, achieving outcomes beyond their expectations. Our strengths lie in providing expert knowledge to well inform our clients, carrying out thorough assessments and implementing evidence based treatment plans to achieve our clients' goals - whether that be return to work, sport or simply having the ability to live life to the fullest.
Roles and responsibilities - Customer Service
- Be passionate about delivering excellent customer experiences with a smile.
- Exceptional service standards with attention to detail.
- Highly presentable appearance and interpersonal skills with a good command of English is essential both verbal and written.
- Welcome, introduce and tour all new clients around the clinic
- Manage bookings at reception though Momence and Cliniko.
- Assist new class clients with sign up, bookings and payments on Momence and Cliniko.
- Always be helpful, friendly and efficient when answering in-person, phone and email communications.
Roles and responsibilities - Administration
- Receive and correctly allocate and book new medical referrals to relevant clinicians according to their specialties and network connections.
- Manage delegated performance reporting.
- Sort mail and action.
- Manage and record client complaints, reporting to the reception manager.
- Advise reception manager of any maintenance issues asap.
- Manage any emergency maintenance issues which arise and co-ordinate with the reception manager and/or clinical directors where appropriate.
Roles and responsibilities – Sales
- To work effectively and conscientiously to achieve daily and weekly sales targets.
- To help communicate new promotions to clients and the clinical team.
Roles and responsibilities - Studio relations
- Maintain a high standard of centre appearance throughout the day.
- To regularly checks of stock levels in treatment rooms and bathrooms.
- To update promotion/campaign posters around the studio.
- Manage the notice boards with up to date content from social media blogs, promotions, events and staff and client stories.
- Manage the letterboard on a weekly basis with: motivational quotes, clinic events, clinic announcements.
Career development:
- Reception and office manager
- Multi-site General manager
- Director of Operations
Work patterns:
- Day 7.30am - 3.30pm (3 shifts/week)
- Evening 1 – 9pm (2 shifts/week)
- Mon – Friday
Work Location: In person
This job description is intended to provide a general overview of the responsibilities and duties associated with the role. It is not an exhaustive list, and the role may include additional tasks and responsibilities as required to meet the needs of the business.
Job Types: Full-time, Permanent
Pay: £27,000.00 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Health & wellbeing programme
- Sick pay
Application question(s):
- Does the stated salary of £27,000 meet your expectations?
- Do you have a minimum two years experience in a reception or front of house role?
- Do you have experience working in the leisure or health industries?
- Do you live within a 60 minute commute of NW3 2RX?
Language:
Work authorisation:
- United Kingdom (required)
Work Location: In person
