Working with a small friendly team, you will provide a courteous, efficient, and effective service, which maintains UCC’s positive company image through maintaining high standards of customer communications.
The Role:
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First line support for customers’ arranging coffee machine installations.
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Support our sales team processing customer orders. Customer point of contact for equipment requests and answering queries.
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Plan equipment allocations, working closely with internal teams.
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Review stock management to ensure relevant coffee machine equipment is available.
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Maintain customer database to ensure system data is accurate and aligned.
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Assist the team with projects and adhoc tasks as required.
The Person:
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Passionate about providing great customer service
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Able to answer queries concisely via the telephone and email
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Ability to work under pressure and handle challenging situations
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Attention to detail and strong data entry skills
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Confident user of Microsoft Office application (Excel)
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Hybrid working available after probation
