Type: Full-time, Permanent
Location: Deakins Park, Blackburn Road, Egerton, Bolton, BL7 9RW
Hours: 35 hours per week
Hours of work: Monday to Friday, 9 am-5 pm
Salary: From £24,479.00 to £28,000.00 dependant on experience
Benefits: Support with relevant industry Qualifications, Sociable Hours, Free Parking and much more!
Broker Direct Plc is a reputable general insurance business authorised and regulated by the Financial Conduct Authority. We are committed to delivering excellent customer service while providing a supportive and progressive working environment.
As a Household Claims Handler, you will manage household property claims from first notification through to settlement, ensuring claims are handled efficiently, fairly, and in line with regulatory requirements. This is a great opportunity to build on existing claims experience within a forward-thinking company that supports career development and rewards achievement.
We are ideally looking for someone with at least 12 months’ experience in a household or property claims role. However, we will also consider a trainee with strong customer service and organisational skills who is keen to develop a career in claims.
Key Responsibilities:
- Caseload Management: Manage a varied portfolio of domestic property claims from first notification to final settlement.
- First Notification & Assessment: Handle initial calls and correspondence, confirming whether the policyholder has valid grounds to claim.
- Fraud & Underwriting Awareness: Identify and refer any suspicious underwriting or potentially fraudulent claims.
- Information Gathering: Collect accurate details and documents needed to progress each claim.
- Settlement Negotiation: Validate and negotiate settlements within your authorised limits.
- Organisation & Prioritisation: Maintain effective diary management and prioritise your caseload.
- Customer Communication: Provide clear updates, progress information, and coordination throughout the claim.
- Policy & Liability Assessment: Assess policy cover, benefits, and liability in line with guidelines.
- Supplier Management: Appoint and manage suppliers supporting the policyholder.
- Customer Service Excellence: Deliver consistently high standards of service.
- Target Achievement: Meet individual and team performance targets.
Key Attributes and Skills:
- Excellent Customer Service and Computer Skills: Confident in providing professional, helpful support while using a variety of computer systems efficiently.
- Active Listening and Relationship Building: Skilled at listening attentively and building positive relationships with customers and colleagues.
- Attention to Detail: Demonstrates a high level of accuracy and care in all aspects of work, from communication to claims handling.
- Household Claims Experience: The ideal applicant will have a minimum of 12 months of experience within a household or property claims environment, but we will consider a trainee who has strong customer service and organisational skills.
- Commitment to Professional Development: Holds or is willing to work towards the CII Certificate, with full support from the company.
- Minimum Qualifications: GCSEs (or equivalent) at Grade C/4 or above in English and Maths, demonstrating sound literacy and numeracy skills.
Benefits:
- Increased holiday allowance with length of service.
- Birthday day off and half-day off for seasonal shopping.
- Holiday sell scheme.
- Contributory Pension Scheme.
- Discounted sports and social activities.
- Support with industry-relevant qualifications.
- Free on-site parking.
- Casual dress code, free allocation of branded clothing.
- Cycle to work scheme.
- A cash bonus for going above and beyond.
- Trained mental health & first-aid staff on-site.
Plus, much more!
We’re passionate about building a diverse and inclusive workplace where everyone feels welcome, respected, and supported to grow. At Broker Direct, we believe in creating an environment where everyone feels valued and empowered to succeed. If you’re motivated, a great communicator, and eager to learn, no matter your background or experience.
Job Type: Full-time
Pay: £24,479.00-£28,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- On-site parking
- Referral programme
- Sick pay
Experience:
- Household claims: 1 year (required)
Work Location: In person
