Radisson Blu South Kensington is a historic and beautifully restored hotel in London's royal borough of Kensington. Renowned for its arts, culture and fashion scene, the neighbourhood features iconic landmarks including Natural History Museum, Victoria & Albert Museum, Royal Albert Hall, and the famous boutiques around Knightsbridge - all within walking distance.
The Events and Groups Manager is responsible for maximising revenue and delivering exceptional guest experiences across all meetings, events, and group business at their property. This role oversees the full sales, planning and contracting cycle of group and event enquiries — ensuring alignment with the hotels overall commercial strategy, brand standards, and service excellence.
The ideal candidate
- Proactive, curious and ability to adapt quickly to changes in market conditions
- Customer focused yet commercially minded to support making informed decisions that optimize revenue generation for the organisation
- Collaborative team player with a positive attitude, but not afraid to question the status quo
- Comfortable in a fast-paced environment
- Able to prioritise and multi-task effectively
Essential Skills and Exeperience
- Minimum 2–5 years’ experience in hotel meetings & events, group sales, or conference planning
- Strong knowledge of Radisson systems (Delphi, EMMA, Opera) or similar hotel platforms
- Proven ability to drive revenue and manage client relationships
- Highly organised with excellent attention to detail
- Strong negotiation, communication, and presentation skills
- Commercial awareness with a results-driven mindset
Benefits
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Hotel discounts across all Axiom Hospitality hotels – colleague rates and up to 50% discount on F&B;
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28 days holiday, including bank holidays, increasing yearly to 33 days;
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Discounts across retail, restaurants, events and more through our benefits & rewards portal;
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Access to our Employee Assistance Line to support your Mental Health and Wellbeing;
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Use of Wagestream Financial Wellbeing platform, allowing instant access to your pay;
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Yearly complimentary Axiom Xcape stayover after one year of service;
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A growing team with great training, progression, and promotion opportunities;
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Rewards for referring a friend: referral bonus for recommending a new team member starts at £250 per successful hire;
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Free meals while on shift;
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Length of service awards, ranging from 1 year to 3, 5, 10 and 20-year rewards and more!
The Events and Groups Manager is responsible for supporting the generation of revenue and the successful planning and contracting of all meetings, events, and group business within the hotel.
Key duties include:
- Managing and converting meetings, events, and group enquiries to achieve revenue targets
- Coordinating all event and group logistics from enquiry to post-event follow-up
- Building and maintaining strong client relationships to drive repeat business
- Collaborating with Sales, Revenue, and Operations teams to deliver unified commercial objectives while promoting a collaborative, high-performance culture
- Ensure optimal pricing, inventory controls and yield strategies are in place, giving periodic feedback to commercial teams on possible amendments to support driving overall performance
- Conduct or support with client site inspections, tastings and planning meetings
- Prepare detailed and accurate Banquet Event Orders (BEOs) and event summaries for operations teams
- Ensuring all activities align with company brand standards and service expectations
- Ensure contracts, deposits, and billing processes are completed in accordance with company procedures
- Contribute to budgeting and forecasting for M&E and group segments.
- Monitor event profitability and manage costs effectively.
- Analyse performance data to identify trends and opportunities for revenue growth.
- Support monthly commercial reviews and business performance discussions
- Maintaining accurate records and reporting within company systems
- Monitoring performance, guest satisfaction, and identifying opportunities for growth
- Delivery of BDRC scores and addressing any unperforming areas that require focus/attention
- This summary is not exhaustive, and the role holder may be required to undertake additional duties and responsibilities as reasonably requested by the company, in line with the needs of the business.
- Ensure contracts, deposits, and billing processes are completed in accordance with company procedures
- Contribute to budgeting and forecasting for M&E and group segments.
- Monitor event profitability and manage costs effectively.
- Analyse performance data to identify trends and opportunities for revenue growth.
- Support monthly commercial reviews and business performance discussions
- Maintaining accurate records and reporting within company systems
- Monitoring performance, guest satisfaction, and identifying opportunities for growth
- Delivery of BDRC scores and addressing any unperforming areas that require focus/attention
- This summary is not exhaustive, and the role holder may be required to undertake additional duties and responsibilities as reasonably requested by the company, in line with the needs of the business.
You must have the right to work in the UK to be eligible for this role. Documented evidence of eligibility will be required from all candidates prior to commencing employment.
Having these core skills will put you one step further to joining Axiom Hospitality and Radisson Blu Hotel, London South Kensington.
You must have the right to work in the UK to be eligible for this role. Documented evidence of eligibility will be required from all candidates prior to commencing employment.
Having these core skills will put you one step further to joining Axiom Hospitality and Radisson Blu Hotel, London South Kensington.
Opportunities for all
At Axiom Hospitality, we thrive on differences and believe it is critical to our success as a fast-growing hospitality company with global aspirations. We are proud to be an equal-opportunity workplace that seeks to recruit, develop, and retain the most talented people from various backgrounds, perspectives, and skills. We, therefore, encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
At Axiom Hospitality, we are making efforts to reduce our carbon, energy, water and waste footprint. We strive to be ethical in all we do and want to be a thriving, sustainable and responsible business for our people, our communities and our planet. Working closely with our Hotel Owners, we are committed to the journey to sustainability. In addition, we are working to reduce our hotels’ impact on the environment through internationally recognised eco-label certification.
Our hotels strive to be active members of their local communities by giving back where they can. Supporting local charities is important to our teams, from volunteering at soup kitchens to collecting donations and fundraising. Our hotels aim to leave a positive impact on their neighbourhoods. At Axiom Hospitality, we are working closely with our stakeholders to support our social impact commitment. Caring about people extends outside our business and is part of our DNA.
