Children North East is a large North East based children’s charity that works across the region, with some work extending across England, Wales and Scotland. We exist because growing up can be hard. We want all babies, children and young people to be happy and healthy, and to grow up feeling safe and loved, resilient to the challenges they may face, and valued and confident.
Love fashion? Always hunting for hidden gems? Know your H&M from your Hermes and your Le Creuset from your IKEA?
If you are someone who gets excited about pre-loved fashion, beautiful homeware, and finding amazing items that deserve a second chance, then this could be the perfect role for you.
We are looking for a motivated and compassionate Retail Sales Assistant to join the team in our flagship boutique in Morpeth, Northumberland.
This is a dual-aspect role. You’ll spend part of your time working with staff and volunteers to sort out donations and provide a brilliant in-store experience for customers and donors. The rest of the time, you’ll be supporting our Retail Manager in building our online sales through platforms like eBay and Vinted. You’ll spot the items with online potential, style them, photograph them, create eye-catching listings and help turn donations into vital income for our charity.
This is a fantastic opportunity for someone who loves retail but wants something a little different. You will have the chance to shape our online shop, bring your own ideas, and make a real impact while helping support the work of our charity.
Ready to turn pre-loved treasures into something amazing? We’d love to hear from you.
Line Management Responsibilities
· You will report directly into the Retail Manager.
· This role has no line management responsibility.
Main Responsibilities
In-store
- Provide a warm and welcoming experience for all customers and donors
- Work with volunteers to receive donations, including sorting, pricing, and identifying potential online sales items
- Process transactions and Gift Aid process accurately
- Ensure the shop floor is clean, well-presented, and safe at all times
- Support stock rotation and merchandising to maximise sales
- Promote the charity’s mission and values to customers and the local community
- Assist with store opening and closing procedures.
- To cover Assistant Manager duties where required.
Online
- Identify items suitable for online sale and support listing them on platforms (e.g. eBay, Vinted, etc.)
- Researching brands and resale values
- Photograph, describe, and upload products for online listings
- Package and dispatch online orders promptly and accurately
- Monitor online sales activity and help maximise income through effective listings
Across both aspects of the role, the candidate will need to:
- Work collaboratively with staff and volunteers, offering support and guidance where needed.
What you'll bring
· Customer service or retail experience.
· A love of fashion, homeware and discovering hidden gems.
· Great people skills and a positive attitude.
· Good organisation and attention to detail.
· Confidence using technology and a willingness to learn.
· A team-focused approach and commitment to our values.
It would be great if you also have
· Experience selling online (eBay, Vinted or similar).
· An eye for quality brands and resale opportunities.
· Experience with charity retail or volunteering.
· An interest in sustainability and pre-loved shopping.
This role has full time (37 hours per week) or part time (15 hours per week) options available
Please visit the “Our Vacancies” section of our website at www.children-ne.org.uk/work-with-us/vacancies to download an application form & apply.
Please note CVs will not be accepted.
We welcome a diverse range of applications and are passionate about promoting equality, and valuing diversity. We welcome applications from all suitable qualified persons particularly black, Asian and minority ethnic applicants, as these groups are currently under-represented in our workforce.
Pay: £25,877.00 per year
Benefits:
- Bereavement leave
- Casual dress
- Company events
- Company pension
- Private medical insurance
Work Location: In person
