To provide a comprehensive secretarial service to consultants, junior medical staff and medical secretaries including CAS support, ensuring the highest level of confidentiality is maintained at all times .
The post holder will be required to demonstrate a significant level of initiative in organising their workload and in making decisions and taking action in accordance with departmental policy.
To make clinic amendments on EPR, this includes, cancelling, changing and setting up of outpatient clinics.
To provide high quality audio-typing, medical terminology, as required by Medical Staff, ensuring that the work is completed in an efficient and timely manner.
Take Lead for CAS - Admin ( Clinical Assessment Service) updated Dashboard and processing referrals.
To obtain investigation results and exercise judgement to ensure that medical attention is urgently drawn to abnormal results.
To act up in the absence of the Senior Team Secretary, ensuring all duties are completed in an effective and efficient manner to ensure an optimum service is always maintained.
To provide cross cover for the secretarial team during absences with ENT and Maxillofacial.
To escalate RTT issues to the Directorate Management Teams, and to ensure the 18-week Referral to treatment Pathways are opened and closed appropriately in line with national standards.
To accurately record reasons for clinic/patient cancellations, change of appointments, including re-booking appointments as requested through EPR.
Respond in a professional and sensitive manner when dealing with confidential issues to patients, relatives, and other agencies
To accurately create records and update patient related information onto the EPR.
Assist with the training and induction of any new, or less experienced, secretarial/support staff.
Be familiar with and comply with all Trust and Departmental Policies and procedures.
Participate in appraisals to agree/revise Personal Development Plans.
The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve the quality of care for patients, and solve the health care problems of tomorrow. We’re passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.
We are delighted that we have been rated as “Good” by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.
The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.
To provide high quality audio-typing and word processing facilities with, medical terminology, as required by Medical Staff, ensuring that the work is completed in an efficient and timely manner.
Take Lead for CAS - Admin (Clinical Assessment Service) updated Dashboard and processing referrals.
To obtain investigation results and exercise judgement to ensure that medical attention is urgently drawn to abnormal results.
To ensure all information and messages received from patients, colleagues and medical staff are communicated efficiently and correctly. This can be of a sensitive or complex nature. .
To act up in the absence of the Senior Team Secretary, ensuring all duties are completed in an effective and efficient manner to ensure an optimum service is maintained at all times.
To provide cross cover for the secretarial team during absences with ENT and Maxillofacial.
To escalate RTT issues to the Directorate Management Teams, and to ensure the 18-week Referral to treatment Pathways are opened and closed appropriately in line with national standards.
To accurately record reasons for clinic/patient cancellations, change of appointments, including re-booking appointments as requested through EPR.
Respond positively and promptly to enquiries and problems received from patients, medical staff and other agencies, using initiative to take appropriate action in accordance with departmental policies and procedures.
Be committed to continual self-development and training to meet the requirements and further development of the specialty.
Respond in a professional and sensitive manner when dealing with confidential issues to patients, relatives, and other agencies
To accurately create records and update patient related information onto the EPR.
Assist with the training and induction of any new, or less experienced, secretarial/support staff.
Be familiar with and comply with all Trust and Departmental Policies and procedures.
Participate in appraisals to agree/revise Personal Development Plans.
To work closely with Health Records Staff and Team members to ensure the development of an efficient team to effectively support the Directorate/Department.
Attend and participate in regular staff meetings.
To participate in team, professional and personal development activities and promote commitment to continuous development and improvement.
