Pay: £12.85-£13.00 per hour
Job Description:
Hotel Front Office Team Member
4-Star Hotel | South Lakes, Cumbria | £13 per hour | In person
Job type: Full-time or part-time hours available, including shifts, weekends, evenings and public holidays as required
About the role
We are looking for a warm, professional and guest-centred Front Office Team Member to join our quality 4-star hotel in the South Lakes. This role is central to creating an excellent guest experience from first enquiry through to booking, arrival, stay and departure.
Working as part of the Front Office team, you will support reception and reservations duties, promote food and beverage and spa bookings, and liaise closely with departments across the hotel to ensure guests feel welcomed, cared for and valued.
What you’ll be doing
· Deliver a warm, efficient and professional welcome to guests, visitors and callers.
· Carry out reception duties including check-in, check-out, billing, switchboard, guest communication and general enquiries.
· Handle telephone, email, online, Central Reservations and in-person enquiries promptly and accurately.
· Support reservations activity, ensuring booking details are recorded correctly, and guest information is handled with care.
· Promote food and beverage bookings to residents and non-residents.
· Promote spa bookings and treatments, liaising with the Spa team to support smooth guest arrangements.
· Respond to guest requests and concerns calmly and professionally, escalating where appropriate.
· Liaise with Housekeeping, Kitchen, Restaurant, Spa, Maintenance and Groups and Events and over guest requests and operational changes.
· Support upselling, accurate booking handling and proactive guest engagement.
· Maintain a calm, organised and professional front-office environment.
· Follow hotel procedures, protocols and standards consistently.
Additional responsibilities
· You may be required to act as Duty Manager as part of the role, when cover is required.
· You may provide be required to oversee Housekeeping team when covering for the Housekeeping Supervisor.
· Maintain accurate records, incident logs and operational documentation.
· Uphold health, safety, fire safety and data protection procedures.
What we’re looking for
· Previous experience in a similar hotel, reception or guest-facing role is preferred.
· A warm, confident and guest-centred approach.
· Excellent communication, organisation and problem-solving skills.
· Knowledge of hotel PMS systems, reservations processes and revenue awareness would be an advantage.
· Ability to remain calm, professional and solutions-focused in a fast-paced environment.
· Flexibility to work shifts, weekends, evenings and public holidays as required.
· Fluent English is required.
· A driving licence is preferred.
About you
· Naturally welcoming, polished and professional.
· Positive, proactive and able to build strong working relationships across departments.
· Detail-oriented, organised and proud of maintaining high standards.
· Committed to making guests feel special, cared for and valued.
· A supportive team player who contributes to a respectful and professional working culture.
Benefits
· Employee discounts
· Uniform provided
· Free parking
· On-site gym
Work location
· In person at our 4-star hotel in the South Lakes, Cumbria.
Benefits:
- Free parking
- On-site gym
- On-site parking
Work Location: In person
Pay: £12.85-£13.00 per hour
Expected hours: 16.0 – 40.0 per week
Benefits:
- Free parking
- On-site parking
Work Location: In person
