Job Summary
We are seeking a dynamic and detail-oriented Part-time Administrator to join our Customer Success team. In this role, you will provide reliable support across customer service functions, ensuring jobs are processed efficiently through the ServiceM8 workflow system, and customers receive a professional and responsive service.
Responsibilities
· Process jobs through the SM8 system.
· Create, update, and maintain job records accurately.
· Ensure all required job information is entered correctly and promptly.
· Monitor job progress and update records as required.
· Support the smooth flow of jobs through operational processes.
· Support operational teams with administrative requirements.
· Assist with scheduling administration and job coordination where required.
· Process job completion records and supporting documentation.
· Ensure operational records are accurate and up to date.
· Maintain customer, site, building, and job information within company systems.
· Ensure all information within SM8 and associated systems remains accurate and up to date.
· Identify and report system or process issues affecting operational efficiency.
Requirements
- Excellent communication skills ito effectively collaborate with team members.
- Strong organizational skills with the ability to prioritize tasks efficiently in a fast-paced environment.
- Demonstrated customer service orientation with a proactive approach to problem-solving.
- Previous experience of using workflow systems would be beneficial.
We can consider applicants seeking fixed term contracts and freelancers, aswell as those seeing temporary or permanent positions.
Pay: From £13.00 per hour
Benefits:
- Free parking
- On-site parking
Experience:
- Administrative: 1 year (required)
Work Location: In person
