This position is responsible for leading team members working across the distribution centre, the supervisor needs to champion team members to provide an exceptional customer experience, be involved in process development and standardisation, drive all customer, process and financial metrics. The objective is to drive engagement and develop, create and maintain a culture of safety.
Role Responsibilities
The role will be responsible for;
Drive a culture of safety by ensuring that team members are aware of and understand their responsibility for themselves and others, by role modelling safe behaviours and identifying and reporting risks and opportunities for improvement in safe working practices.
Lead team members to ensure performance meets or exceeds commitment of our service promise to customers, and expectations of productivity and quality.
Coach & mentor team members on team/individual performance, safety and quality. Ensure team member compliance to SOP/Standard work and actively participate in standard work team member audits.
Ensure all duties within your direct area of responsibility are conducted to the required standards and completed in a timely manner, resolving common issues through knowledge of departmental procedures.
Utilise knowledge of warehouse processes to resolve day-to-day issues in an effective and efficient manner
To liaise with other members of the warehouse management team to ensure all daily operational tasks are covered and are completed in line with expected service levels
Support DC leadership in goal setting, day to day and short-term operational requirements, people leadership and resource planning. To maintain team awareness through regular team briefings.
Maintain team compliance to all quality, legal and ethical
To ensure the highest standard of warehouse housekeeping and maintenance of company assets is achieved.
Report on progress against pre-agreed objectives and any project work to support improvements in performance
Participate in DC talent review
Provide input to warehouse budget, includes staffing and overtime expenses, equipment procurement and maintenance, and facility repair
Process/Innovations
Participate in projects and continuous improvement initiatives.
Drive a continuous improvement culture that involves all team members and encourages teamwork, drives change that improves safety, process, engagement and DC financial goals.
Key Performance Measures
A strong focus on a “don’t walk by” culture by driving near miss reporting with the aim of continuously reducing lost time accidents and RIDDOR free environment.
Your team will deliver on the Quality metrics for your department and will demonstrate a customer obsessed mentality.
Cost Per Line
Key Relationships
Direct Reports (Warehouse Operatives)
DC Operations Manager
Senior Operations Manager
Logistics Director
Role Requirements
Experience and Knowledge:
Proven experience in a supervisory role within a Logistics or Warehouse environment.
Decision Making, problem solving (basic to intermediate), moderate level computer skills (excel/Manhattan), communication skills.
Essential Qualifications & Skills:
Attention to detail
A curious mindset, that drives for results and actions in a customer obsessed environment.
Leadership, coaching, directing work, performance management, staffing, coaching, planning, delegating.
Ability to demonstrate strong leadership motivation and managerial skills.
Ability to communicate effectively to stakeholders at all levels.
Ability to deliver high personal performance standards consistently with a positive approach to tasks and people. Manages time effectively and adapts quickly to changing priorities.
Possess a personal drive to succeed, and to be able to work independently and take ownership of tasks and workload.
What’s in it for you?
Competitive annual leave allowance with annual purchase scheme
Group Personal Pension
Company Funded Healthcare Cash Plan
Company bonus
Cycle to work scheme
Commitment to employee development plans
24/7 Wellbeing and Employee Support
Other benefits include: Company Sick Pay, Company Maternity & Paternity Pay, Discount Benefits Platform and Discounted Cromwell Products.
