Company Description
We are looking for a Hotel Night Receptionist to join our TRIBE as we launched our first TRIBE Hotel into the London market in the summer of 2022.
Conceived for a new type of traveller, it’s all about the mix. Unapologetic modern designed hotels that confidently mix n’ match mainstream style with bespoke eye catching and iconic pieces. The result is a bold and fun place for a high-end experience at a fair price. Finally, a place that gives you everything you need and nothing you don’t.
Job Description
What you’ll do…
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Maintain a positive and friendly attitude at all times, even when working to achieve solutions to challenges.
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Deal with the arrival and departure processes for all guests, ensuring all standard operating procedures are adhered to.
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Deal with in-house guests’ requests, recording all feedback as per our standard operating procedures.
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Responsible for ensuring the accuracy of guest credit, billing and financial transactions.
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Ensure the accuracy of data in all systems and provides the necessary daily reports for all departments as per our standard operating procedures.
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Ensure the night reception tasks are completed correctly and accurately in line with our standard operating procedures.
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Ensures all guests are quoted the correct rate as per the selling strategy and website.
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Ensure all telephone calls are answered as quickly and efficiently as possible.
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Maintain observation over guests and guest’s property to ensure security alerts are kept to a minimum.
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Report any maintenance issues to the correct department and check to ensure the work has been completed.
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Ensure the integrity of the public area and back of house areas are maintained at all times, with deficiencies corrected immediately.
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Collaborate with all other teams in the hotel, and all outsourced business partners to ensure the utmost satisfaction for our guests.
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Ensure the Reception desk is clean, tidy and presentable at all times.
Qualifications
What we are looking for…
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It's all about attitude for us, someone who enjoys being helpful to others; that person who makes you feel confident they can answer any question and who you'd want to stop and chat to
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Previous hotel (or similar) experience is great, but it's not a must-have for us - if you're eager to learn we can teach you what you need to know
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You’re looking for a place where you can be you
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Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night
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You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience
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You’re not precious. We leave our egos at the door and help get stuff done
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You have experience of Micros Fidelio Opera.
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You’re up for doing things differently and trying (almost) everything once
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If we got stuck in a lift together we’d have a good time and share a few laughs
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You want to be part of a team that works hard, supports each other and has fun along the way
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You are a natural at leading and managing a team, someone who creates a tight-knit community thanks to a hands-on management style and enthusiasm.
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You are a born optimist, who always put our guests, colleagues, and communities first.
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You are your authentic self.
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You are a courageous Entrepreneur and can turn your hands to anything and are not frightened to explore and experiment.
Additional Information
What's in it for you...
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The opportunity to head up an exciting hospitality concept that is new to the London market.
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Join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
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The chance to challenge the norm and work in an environment that is both creative and rewarding.
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Become part of a team that’s very passionate about creating great hospitality experiences.
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A competitive package and plenty of opportunity for development.
We look forward to welcoming you to our TRIBE!
