We’re looking for a highly organised, adaptable, and proactive Senior Operations Analyst to support the day-to-day running of a key Technology department.
This role plays a central part in keeping the department running smoothly and efficiently, ensuring that core operational activity is well-managed, structured, and consistently delivered. You’ll help create the space for leadership to focus on strategic priorities by taking ownership of the coordination, tracking, and execution of day-to-day operations.
Working closely with the leadership team, you’ll bring structure, visibility, and momentum across a wide range of activities—from governance tracking and operational coordination to communications, ad hoc analysis, and improvement initiatives.
This is a varied and hands-on role, ideal for someone who thrives on responsibility, enjoys solving problems, and takes pride in delivering high-quality work.
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Supporting the day-to-day operations of the department, ensuring activities are coordinated, tracked, and delivered effectively
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Owning and maintaining departmental governance, including tracking actions, risks, decisions, and ensuring follow-through
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Bringing structure and organisation to operational processes, helping ensure consistency and clarity
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Acting as a central point of coordination, helping to keep work progressing and priorities aligned
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Supporting leadership by managing the operational “groundwork” that enables them to focus on strategic activity
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Producing high-quality materials including updates, presentations, and communications
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Supporting engagement and communications activity across the department
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Identifying opportunities to improve efficiency and effectiveness in how the department operates
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Taking on ad hoc pieces of work, such as analysing a dataset or problem statement and developing clear insights, options, or recommendations for consideration
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Exceptional organisational skills, with the ability to manage multiple priorities and keep activities on track
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A proactive, “can-do” mindset—comfortable picking up ownership and running with tasks independently
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Strong problem-solving ability, able to take a broad or loosely defined ask and shape it into a clear, high-quality output
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Confidence working with data—able to ask the right questions, interpret information, and draw meaningful conclusions (without needing to be a technical specialist)
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Excellent written and verbal communication skills, with the ability to create clear, engaging, and well-structured content
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High attention to detail and pride in producing quality work
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Enjoys variety and thrives in roles where no two pieces of work are the same
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Comfortable operating independently, with a strong sense of ownership and accountability
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Flexible and adaptable, able to turn their hand to a wide range of operational and non-operational tasks
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Collaborative, able to build strong relationships within the department
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Play a key role in keeping the department operating effectively day-to-day
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Work closely with leadership in a trusted, high-visibility role
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Gain exposure to a broad range of activities across operations, governance, and communications
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Have the autonomy to shape how work is approached and delivered
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Make a tangible impact by improving efficiency and helping the department operate at its best
You are someone who:
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Takes pride in making things run smoothly behind the scenes
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Can be given a problem or task with minimal direction and confidently deliver a high-quality outcome
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Enjoys variety and tackling new challenges
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Brings structure and clarity to busy, fast-moving environments
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Is proactive, reliable, and trusted to get things done
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Spots opportunities for improvement and takes action
What’s In It For You
Skipton is committed to flexibility, balance, and wellbeing. Alongside hybrid working and a newly refurbished, collaborative head office, you’ll enjoy:
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Annual discretionary bonus scheme
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25 days annual leave + bank holidays, rising to 30 with service
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Holiday trading scheme
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Up to 10% employer pension contribution
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Colleague mortgage (conditions apply)
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Hybrid & electric car salary sacrifice scheme
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Private medical insurance
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3 paid volunteering days per year
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Inclusive colleague networks (Carers, Pride Alliance, and more)
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Wellbeing benefits including cycle to work and discounted gym membership
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A strong commitment to training and development
