Job Overview
We are seeking a professional and organised Spa Receptionist to join our welcoming team. The ideal candidate will be the first point of contact for clients, providing exceptional customer service and ensuring smooth daily operations. This role offers an excellent opportunity for individuals with administrative experience and strong communication skills to contribute to a tranquil and customer-focused environment. The position is paid and requires a friendly, efficient, and detail-oriented approach to managing appointments, client inquiries, and administrative tasks.
Responsibilities
- Greet clients warmly upon arrival and assist with check-in procedures
- Manage appointment bookings using scheduling software and ensure accurate record-keeping
- Answer phone calls promptly, demonstrating excellent phone etiquette
- Handle client enquiries via phone, email, or in person with professionalism and courtesy
- Maintain organised records of client information and treatment schedules
- Process payments accurately using relevant software POS systems
- Assist with administrative tasks including data entry, filing, and correspondence
- Coordinate with therapists and staff to ensure smooth daily operations
- Keep the reception area tidy, welcoming, and well-stocked with necessary supplies
Experience
- Knowledge of the programmes Journey & Premier Core
- Previous office experience or administrative background preferred
- Proficient in computer skills including Microsoft Office (Word, Excel) and Google Workspace applications
- Experience with data entry, clerical tasks, and organisational duties essential
- Strong organisational skills with the ability to multitask efficiently in a fast-paced environment
- Excellent phone etiquette and communication skills necessary for engaging with clients professionally
- Prior experience working in a spa, wellness centre, or customer service environment is a plus but not mandatory
This role offers an engaging work environment where organisational skills and friendly service are valued. Candidates who are proactive, reliable, and eager to contribute to a serene client experience will thrive in this position.
Hours can range between 8.00am-19.00pm but averagely working 9.00am-3.00pm
Pay: £12.71 per hour
Benefits:
- Company pension
- Employee discount
- Free parking
- Gym membership
- On-site parking
Work Location: In person
