Falcon Foodservice Equipment is a leading provider of commercial catering equipment. We are currently seeking a skilled and dedicated Field Service Manager to join our team.
As a Field Service Manager, you will use your technical expertise and problem solving skills to deliver exceptional customer service providing support to our internal and external customers.
The Role
- Provide technical support to both internal and external customers
- Undertake visits to support key customers both on site and at office premises
- Investigate and resolve customer complaints linked to product and site-specific issues
- Support product engineering with new product reviews
- Undertake engineering training in accordance with company requirements
- Assist with service contractors’ performance reviews where required
- Support product engineering and sales and marketing with trial units where required
- Support sales and marketing with any exhibition support where required
- Participate in the review of product warranty reliability
- Ensure adherence to company environmental, health & safety standards in compliance with company policies to ensure a safe working environment and the minimisation of environmental impact.
About You
We are looking for a driven individual with a well-established background in commercial catering equipment who is passionate about providing quality service to our customers and has a real attention to detail. You will also have the following:
- Strong technical aptitude with the ability to diagnose and resolve mechanical and electrical issues.
- Excellent communication and organisational skills, with the ability to manage customer expectations effectively.
- A proactive problem-solver with initiative and a focus on delivering customer satisfaction.
- Comcat 1, 2,3 5 and LPG
- 18th Edition and suitable electrical qualifications
- IOSH Managing Safety is desirable
- Must be flexible & be prepared to travel/stay away as the business dictates.
- UK driving Licence.
The Reward
- Competitive salary
- Car/cash allowance
- Holiday allowance of 34 days per year
- Company Pension Scheme
- Cycle to Work Scheme
- Electric Car Scheme
- Discounted National Gym Membership
- GP24 Virtual Doctor
- Life Assurance
- Employee Assistance Programme
Job Types: Full-time, Permanent
Application question(s):
- What are your salary expectations?
Work authorisation:
- United Kingdom (required)
Work Location: Remote
