Dental Receptionist - Front of House
Location: Central London
Salary: £13.50–£15.50 per hour + Bonus + Benefits
Job Type: Full-time, Permanent
Position Overview
We are seeking a professional, friendly, and highly organised Dental Receptionist to serve as the face of our clinic. This role is essential in creating a welcoming environment and ensuring a smooth, efficient patient journey from arrival to departure. The ideal candidate will demonstrate excellent communication skills, attention to detail, and a strong commitment to patient care.
Key Responsibilities
- Serve as the first point of contact for all patients, representing the clinic in a professional and welcoming manner
- Open and close the clinic according to established procedures
- Greet patients in a friendly, courteous, and professional manner
- Check patients in and out efficiently while maintaining accuracy
- Take, process and record payments accurately.
- Encourage and assist patients in booking their next appointments before leaving the clinic
- Maintain a clean, tidy, and welcoming reception area at all times
- Work closely with treatment coordinators and the clinical team to ensure a seamless patient journey
- Ensure all necessary consent forms are completed and signed prior to patients entering treatment rooms
- Build rapport with patients and provide reassurance and support to anxious or nervous patients
- Maintain a professional appearance and positive attitude at all times
- Manage appointment scheduling and diary coordination
- Maintain accurate patient records in the practice management system
- Adhere to confidentiality policies and data protection regulations
Skills & Qualities
- Excellent interpersonal and communication skills
- Strong organizational and multitasking abilities
- High level of accuracy and attention to detail
- Compassionate and patient-focused approach
- Ability to remain calm under pressure
- Professional demeanour and presentation
- Team-oriented mindset
Experience & Qualifications
- Previous experience in a dental reception role preferred
- Knowledge of dental terminology and procedures is an advantage
- Experience using SOE is desirable
Your Benefits and What We Offer
· Career Development: Opportunities for growth and career progression, supported by experienced managers.
· Recognition and Bonuses: Earn bonuses each month and be recognised for your outstanding performance and length of service.
· Additional Annual Leave: We recognise time off is valuable, and each year you are with us your annual leave entitlement increases
· Season Ticket Loan: We understand transportation can be expensive, so you can apply for a season ticket loan, which provides a significant discount on your travel.
· Competitive Salary: We offer very competitive salary packages that reflect your experience and skills.
· Work-Life Balance: Flexible work schedules tailored to ours and your needs.
· Comprehensive Support: Thorough induction program, ongoing training, regular, and achievement recognition.
· Inclusive Environment: A welcoming atmosphere where your ideas and questions are encouraged.
· Convenient Location: Easily accessible and well-connected clinic for ease of commuting.
· Exceptional Facilities: Lounge, changing rooms, showers, and a roof terrace to enhance your comfort.
· Cutting-Edge Technology: Access to Intraoral Scanners, 3D imaging, CBCT, OPG, and CEPH.
· Staff Discounts: Substantial discounts on dental treatments for you and your family.
ODL Dental Clinic LTD and London Orthodontic Clinic LTD is an equal opportunities employer and is committed to fair and inclusive employment practices in line with the Equality Act 2010. We welcome applications from all suitably qualified candidates and do not discriminate on the basis of any protected characteristic.
Job Types: Full-time, Permanent
Pay: £13.50-£15.50 per hour
Benefits:
- Additional leave
- Company events
- Employee discount
- Free or subsidised travel
- Health & wellbeing programme
Application question(s):
- Do you require a sponsorship now or in the future?
- Are you available to work during the following hours: 07:30 - 18:15, 07:30 - 14:00, 14:00 - 20:15?
- Are you available to work up to two Saturdays between 08:30 - 15:15?
Experience:
- Dental receptionist: 2 years (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
