Concierge
Manhattan Loft Gardens (MLG), known as ‘London Sexiest Skyscraper’, is Europe’s most ambitious 42-storey skyscraper featuring 248 Loft apartments, a 145-bedroom hotel, three exclusive sky gardens, a breath-taking lobby bar and restaurant, a 7th level destination restaurant, mezzanine club and 4 event rooms. MLG is located within walking distance from Stratford International Station and Westfield Shopping Centre.
MLG was created by Harry Handelsman, the pioneering developer who first brought loft living to London over 25 years ago. Then came his epic restoration of St Pancras Hotel, which led to the regeneration of King’s Cross and the invigoration of Marylebone with the go-to party destination; the famous Chiltern Firehouse.
Teamwork and collaboration are our greatest assets. We work together to create unforgettable experiences for our guests and ourselves. We embrace a growth mindset with no problems, only solutions and learning opportunities.
We work hard and play harder! You will often find our teams out socialising together, whether it’s bowling, foraging, in a cocktail master class or in the pub! We truly believe that a friendly workplace is a happier workplace.
YOUR ROLE
To be a charismatic, professional and efficient first point of contact for all residents at Manhattan Loft gardens. An ambassador of the company that ensures all residents receive the highest standard of service.
KEY RESPONSIBILITIES
- Deliver excellent customer service to all, adopting a ‘nothing is too much’ attitude at all times.
- Greet all in a professional and courteous manner in accordance with the company standards, proactively anticipating resident’s needs, demonstrating a ‘can do’ attitude at all times.
- Aid and engage with all residents and colleagues within the premises
- Always act as an ambassador for the company.
- Ability to multi-task, effectively prioritise and execute tasks in a high-pressure environment and timely manner.
- Receive, secure and distribute all residents post and packages efficiently.
- Verify all visitors, suppliers and contractors – issue security passes, accompany as necessary.
- Maintain a secure and safe environment for all residents by undertaking guest verification, securing elevator access, conducting security checks throughout the building and undertaking period review of CCTV system.
- Carry out regular building checks and log/report any maintenance that is required through the correct channels.
- Adhere to health and safety, fire and bomb threat procedures. Plus, report anything which causes concern to staff or clients to the appropriate authority
What's in it for you...
- Gym discounts and wellness classes.
- Monthly wellbeing challenges, trekking activities, sporting events.
- Party, Party Party –bi-annual theme parties.
- Monthly birthday celebrations and ‘Have one on us’ team drinks.
- Treat yourself with lots of retail & hospitality perks through our partner Westfield Stratford City.
- Freshly cooked food during your shift.
- Discounts of up to 50% off in F&B outlets
- Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work.
- Opportunity to join and participate in our unique GROW academy.
- Bike to work scheme.
- Season Ticket Loan.
- Wagestream – Offering you a range of features, including up to 50% of salary stream before pay date, saving pot, financial advice.
- Recommend a friend Scheme, giving you the possibility to earn up to £500 for individual referral.
- Strat Chat – Our internal socials platform offering Communication / Recognition and Achievements via Badges –that allows you to exchange earned vouchers for different prizes.
- Star of the Month and Star of the Year Awards
- Vitality at work after 2 years’ service
- A supportive, people-focused culture
Pay: £26,748.20 per year
Benefits:
- Casual dress
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Health & wellbeing programme
- Referral programme
- Sick pay
- Store discount
Work Location: In person
