A safe pair of hands for our COO
There's nothing unique about the tech we all use. What makes Intercity special is our people, and that's exactly why this role matters. Our COO needs someone they can hand the keys to. Someone who takes full ownership of our estate, our security and our new flagship HQ, and just gets on with it.
If you've run a serious commercial estate before, know Health & Safety inside out, and want a role where your judgement is trusted, we'd like to talk to you.
Key Responsibilities
- Provide a comprehensive Facilities, Maintenance, Security and Health & Safety service across the Intercity and Wider estate
- Ensure compliance and certification are maintained across all relevant areas of maintenance, security and H&S legislation
- Lead our site strategy and forward development roadmap
- Lead the transformation of our flagship HQ into a showcase for our business, culture, technology and security
- Manage the Facilities and Security budgets, continually reviewing and finding ways to add value
- Develop a security plan and rota that keeps our buildings running safely, whatever the operational demands
- Manage the Birmingham Data Centre and our company vehicle fleet
- Manage contractors and in-house colleagues delivering maintenance, remediation and small works
- Ensure every contractor holds the required permits and competencies, and works to proper risk assessments and safe systems of work
- Act as the point of escalation, including occasional call outs in and out of hours
Experience and Skills
- Degree level education or equivalent relevant experience
- At least 5 years managing facilities for commercial office space at a senior level
- Experience transforming a multi floor site with a serious footprint
- Solid working knowledge of Health & Safety and Environmental standards
- NEBOSH qualified, or working towards it
- A track record of managing, selecting and negotiating with contractors
- Experience with security management, including manned guarding, CCTV, access control and fire protection
- Any exposure to a data centre environment would be a bonus
- The right to work in the UK
- A genuinely good communicator, comfortable making decisions under pressure and building strong relationships across the business
What we offer
- 38 days holiday (including bank holidays)
- Annual pay reviews
- Holiday buy scheme
- All‑company bonus scheme
- Death in service cover
- Employee assistance programme
- Company pension
- Active social calendar
- A strong focus on developing our people through structured learning, funded certifications and real career progression
Intercity Technology provides reliable and secure technologies in communications, cloud, and managed services, with a big difference – Intercity is a technology solutions partner that isn’t all about tech. It’s about a great bunch of people combining their passion, expertise, and dedication to deliver extraordinary results for businesses.
Our vision is to be the best technology partner to work for and with – we are really proud of our achievements so far:
- Customer Net Promoter Score of +92
- Gold Award Investors in People Accreditation
- Employer of the Year 2025 - British Business Excellence Award
- Gold Eco Vadis rating - Among the Top 3% of Companies for Sustainability Performance
We select candidates with the right skills, experience, and values to join us and selection is based on a fair and equal process. We’re proud to be committed to equal opportunities and welcome all applications. As a specialist in secure technology solutions, all successful candidates will be subject to pre-employment checks, so we can ensure compliance with our ISO27001 (Information Security) and Cyber Essentials Plus certifications. We are committed to using any personal information you may give us in a secure and proper manner, for more information please see our privacy policy on our website.
