Job description:
We’re Hiring! – Customer Service Representative
About Toolden - Toolden is one of the UK’s largest independent distributors of power tools, hand tools, fixings, accessories, and more.
The Role- At Toolden, our customers are at the heart of everything we do. We’re looking for a proactive, customer-focused Customer Service Representative to join our friendly, fast-paced team. You’ll work alongside experienced colleagues to ensure every customer’s journey with Toolden is smooth, professional, and memorable.
What You’ll Do - Be the first point of contact between Toolden and our customers — answering queries via phone, email, and live chat. - Provide clear, friendly, and solution-focused responses to customer inquiries. - Manage and track customer requests using Zendesk and other support tools. - Update product information, and resolve service issues. - Experience in use of Microsoft packages.- Liase with both internal and external customers
What We’re Looking For - Proven customer service experience, ideally in a multi-channel environment. - Comfortable working with systems such as Zendesk, Live Chat (training will be provided)- Strong Excel skills - Excellent written and verbal communication skills. - Strong problem-solving abilities and attention to detail. - A positive, can-do attitude with a genuine passion for helping people
Why Join Toolden? - Be part of a supportive, collaborative team. - Opportunities to learn, grow, and expand your skills. - A customer-first culture where your work truly makes a difference. - Competitive salary and benefits package.
To apply, email your CV and covering letter to: [email protected]
Closing Date:7th September 2026
Job Location: Ellon, Aberdeenshire
Job Type: Full-time
Benefits:
Work Location: In person
Pay: £25,000.00 per year
Benefits:
- Casual dress
- On-site parking
Work Location: In person
