ResQ are an outsourced contact centre with a difference. We pride ourselves on delivering high-quality specialist services as true partners to highly recognised, leading brands in the energy, telecoms, digital, and media sectors.
At ResQ, we’re all about innovation, inclusion, and putting our people first. We are deeply committed to our team and culture, striving to remain a top employer of choice. We believe in celebrating high achievers, embracing individuality, and making work more than just a job. Our vibrant workplace culture encourages everyone to thrive and contribute to our success. As a certified ‘Great Place to Work’ employer, we’re committed to creating an environment where everyone can shine.
We're looking for an experienced HR Advisor to join our HR team on a fixed-term basis to provide maternity cover.
HR Advisor
About the Role
This is a busy, hands-on role supporting managers across a large operational workforce, with a strong focus on employee relations. You'll manage a varied caseload of disciplinaries, grievances, absence management and other employee relations matters, providing practical, commercially focused advice to support fair and consistent decision-making.
You'll work closely with fellow HR Advisors and stakeholders across the business, helping ensure cases are managed effectively and in line with employment legislation, company policy and best practice.
What You'll Be Doing
- Managing a high-volume employee relations caseload from initial advice through to case conclusion.
- Advising managers on disciplinary, grievance, capability and absence management processes.
- Supporting managers through investigations, hearings and appeals.
- Managing long-term sickness absence cases, including occupational health referrals and reasonable adjustments.
- Providing clear, pragmatic and risk-based HR advice.
- Producing high-quality case documentation and maintaining accurate records.
- Ensuring a consistent approach to employee relations issues across the business.
- Supporting colleagues within the HR team by sharing knowledge and best practice where required.
- Building strong relationships with managers and key stakeholders.
What We're Looking For
We are looking for someone with a strong employee relations background who is confident managing cases independently and thrives in a fast-paced environment.
Essential Skills and Experience
- Significant experience managing employee relations cases, including disciplinary, grievance and absence management matters.
- Strong knowledge of UK employment law and HR best practice.
- Experience supporting managers through formal HR processes and hearings.
- Ability to manage a demanding and varied caseload effectively.
- Strong communication, influencing and relationship-building skills.
- Excellent organisational skills and attention to detail.
- Ability to balance commercial needs with employee experience and risk management.
Desirable
- Level 5 CIPD qualification or equivalent experience.
- Experience working within a shared service, contact centre or high-volume operational environment.
- Experience handling long-term sickness absence and complex absence management cases.
- Previous experience providing guidance or informal support to other HR colleagues.
About You
- You'll be someone who enjoys employee relations and takes pride in providing practical, solutions-focused advice.
- You'll be confident working independently, comfortable managing multiple priorities and able to build credibility quickly with managers at all levels.
This is an excellent opportunity for an experienced HR Advisor looking to join a supportive team and make an immediate impact.
Why Join Us?
- At ResQ, you’ll be part of a progressive HR team that values innovation, diversity, and employee well-being, professional development opportunities, and a supportive work environment where your contributions make a difference.
- We offer competitive compensation of £34,000 - £36,000, dependant on experience.
- Automatic enrolment into the Company Pension Scheme.
- You’ll get 20 days' annual leave (pro rata), plus bank holidays and your birthday off if it falls on a working day!
- Exclusive High Street Offers: Enjoy discounted prices and savings at your favourite high street shops.
