Widgety is a fast-growing travel tech company powering digital content for cruise lines and tour operators globally. We are looking for a sharp, organised administrator to help manage clients, keep systems running smoothly and support our trial and subscription process.
The travel industry runs on great digital content. We make sure it gets delivered, updated and working for the world's leading cruise and tour brands.
This is a hands-on role. You will be speaking to clients, building Widgets and API-led solutions, managing trial accounts, sending payment links and keeping our CRM accurate and up to date.
What you will be doing:
Client support and communication
- Be the first point of contact for inbound calls and emails
- Provide clear, professional support to clients throughout their journey
Account and trial management
- Manage clients through their trial period and support conversion to paid subscription
- Send payment links and follow up to support the process
Content and system management
- Build and maintain widgets using established step-by-step processes
- Keep CRM fully updated so records are accurate and nothing is missed
What we are looking for:
- Confident communicator on the phone and in writing
- Highly organised with strong attention to detail
- Proactive and accountable with a strong follow through mindset
- HubSpot experience is helpful but not required
Benefits
- Join a small, friendly team in an exciting, fast-growing technology company
- 25 days' holiday plus bank holidays
- Vitality private healthcare
- Hybrid working
- Access to discounted staff travel
- Opportunities to grow as we do
This is a full-time position (37.5 hours per week, Monday to Friday) based in Southampton with hybrid working, so applicants should live within a reasonable travelling distance.
We're looking for someone who enjoys being organised, takes pride in delivering excellent service and wants to play an important role in a growing business. If that sounds like you, we'd love to hear from you.
Job Type: Full-time
Pay: £25,000.00-£28,000.00 per year
Benefits:
- Casual dress
- Company pension
- Private medical insurance
- Work from home
Application question(s):
- Are you located in Southampton, UK?
- Are you happy working at home?
Work Location: Hybrid remote in Southampton SO15 2NP
