About us
The Scot Hotel Limited is a small business in Oban. We are professional, agile, supportive, and our goal is to deliver exceptional hospitality and unforgettable experiences for our guests. We focus on comfort, quality, and personalised service.
Our work environment includes:
- On-the-job training
- Relaxed atmosphere
- Flexible working hours
- Safe work environment
Key Responsibilities:
- Greet and welcome guests with a friendly and professional attitude.
- Check-in and check-out guests efficiently, ensuring all information is accurate.
- Handle reservations and answer inquiries via phone, email, and in person.
- Assist guests with their needs and provide information about the hotel and local area.
- Serve drinks and snacks, breakfast at the bar, ensuring guests have a pleasant experience.
- Maintain cleanliness and organisation of the reception and bar areas.
- Manage cash and credit transactions accurately.
- Collaborate with other hotel staff to ensure a seamless guest experience.
- Address and resolve guest complaints and issues promptly and effectively.
Requirements:
- Excellent customer service and communication skills.
- Ability to multitask and work in a fast-paced environment.
- Basic knowledge of hospitality management (optional).
- Previous experience in a similar role is a plus, but not required.
- Flexibility to work in shifts, including evenings, weekends, and holidays.
- Basic computer skills (using email, booking calendar, etc.).
- A friendly, approachable, and professional demeanour.
Benefits:
- Company pension
- Employee discount
- Opportunities for career advancement
Pay: £14.00 per hour
Benefits:
- Company pension
- Employee discount
- Free parking
- On-site parking
Experience:
- Customer service: 1 year (preferred)
Language:
Work Location: In person
