About the job
Assist in the smooth running of the DAPSUK Service operation, liaising with customers & DAPS team members in the coordination and organisation of the field operations team.
Main Responsibilities
· Ensure all site work is planned to its most efficient way possible
· Incoming phone calls and emails are responded to within a timely, courteous and efficient manner.
· All parts are ordered and delivered before work is to commence
· All permits, RAMS & site access is organised before work commencement.
· Answer incoming telephone calls & manage incoming emails
· Develop & maintain a good working relationships & a focussed can do approach & attitude with customers & DAPS team.
· Assist in the accurate forecasting of W.I.P liaising with the service supervisors in view of reporting.
· Offer completed works for invoicing and report accordingly.
· Ensure engineers have the full information at all times.
· Respond to site issues in a timely manner & have an understanding of the contracts KPI’s.
· Update the team on any delays due to unforeseen circumstances.
· Highlight any site issues and report to a supervisor or manager within in a timely manner.
· Keep up to date the operating system, SalesForce and if necessary the ERP system, IFS.
· To comply with all Health & Safety practices & regulations set out by the company.
· Performs other related duties as assigned.
Our Ideal Candidate
· Proactive and totally flexible in your approach to work
· Have excellent communication & organisation skills
· Have a strong character to ensure timings & deadlines are met.
· Be personable with the ability to work in a team to develop & build a professional working relationship with customers & colleagues.
· Previous coordination experience in a service environment
Required Experience
· Previous coordination experience is essential
· Good working knowledge of CRM & ERP systems, Microsoft Word & Excel
· Understanding of profit margins & other top level financial activities
· Excellent communication & organisational skills & use of the English written & verbal language.
About J&E Hall International
J & E Hall is one of world’s foremost refrigeration solutions providers. Our key activities include the design, manufacture, installation and after sales care of refrigeration and HVAC products.
As a member of the Daikin Group, J & E Hall has 10 locations and over 300 employees in the UK. A third of our workforce are service engineers who work remotely from UK service centres on customer sites. We consider our workforce to be a valuable asset and the success of our company is enabled by the dedication and development of our staff.
About the Business area
Daikin Applied Service has regional teams of trained and specialist HVAC engineers who carry out maintenance, servicing, retrofit and refurbishment tasks on chillers, air conditioning equipment and air handling units throughout the UK.
We develop the very best people within the UK’s HVAC industry through challenging and rewarding positions at Daikin Applied Service.
Pay & Benefits
We offer a competitive salary and a range of great benefits that help make J&E Hall International a great place to work. These include:
· 26 days annual leave
· Defined pension contribution plan
· Life Assurance
· Company sick pay scheme
· Company incentive scheme
· Continued professional development, including study leave and financial support for role related qualifications
· Recruitment referral scheme
· Long service awards
· Eye care vouchers
· Salary Extras, including shopping, hotel and travel discounts
Pay: £30,000.00-£40,000.00 per year
Benefits:
- Company pension
- Free parking
- Life insurance
- On-site parking
- Referral programme
- Sick pay
Ability to commute/relocate:
- London DA1 1PU: reliably commute or plan to relocate before starting work (required)
Language:
Work authorisation:
- United Kingdom (required)
Work Location: In person
