We’re looking for an enthusiastic and people-focused Welcome Manager to lead our small but vital Welcome Team at Florence Court as part of the Fermanagh property group. Internally, you'll be known as a 'Welcome Manager (Band 1)'.
You will be based at Florence Court , and your primary focus will be to inspire, support and develop the Welcome Team, ensuring every visitor receives a warm and memorable experience.
You'll also support at Castle Coole & Crom , helping to deliver a consistently excellent welcome across multiple sites. As the role spans across different properties, regular travel between sites is required, therefore a full UK driving licence is essential.
Salary: £13,806 per annum (pro-rated based on £27,612 full-time equivalent)
Contract Duration: Permanent
Working Pattern: You will work 18.75 hours per week, including Duty Manager responsibilities (primarily at Florence Court), which will include regular weekend and Bank Holiday working as part of a duty management rota.
Provisional Interview Date: Tuesday 1st September
What it's like to work here:As Welcome Manager, you’ll be part of a supportive and passionate team, dedicated to creating outstanding experiences for every visitor. No two days are the same – from leading and developing your team, supporting volunteers and welcoming visitors, to planning rotas, driving membership growth and working with colleagues across the portfolio to deliver events and exceptional service.
Most importantly, you’ll play a key role in connecting people with nature, beauty and history, helping to ensure these special places can be enjoyed for generations to come.
What you'll be doing:You’ll lead and manage our team of Welcome and Service Assistants, as well as our volunteers, ensuring the smooth day-to-day operation of the all-important welcome area. You’ll inspire, support and develop your team, encouraging them to deliver the highest standards of customer service while helping to grow our charitable income.
You and your team will be focused on ensuring every visitor enjoys the best possible experience, whatever it takes. Using sound judgement and effective decision-making, you’ll lead from the front, working in line with National Trust policies, values and guidelines.
You’ll also regularly act as Duty Manager for the site, taking responsibility for areas such as safeguarding, cash handling and tills, fire safety, security, and emergency evacuations. As the main point of contact for staff, volunteers and visitors, you’ll respond confidently to emergencies, enquiries and complaints, ensuring issues are handled professionally and effectively.
You can view the full role profile for this role in the document attached. You don't need to have all the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.
Who we're looking forWe'd love to hear from you if you’re:
- experienced in visitor services, tourism, heritage or similar situations
- naturally curious about people, and motivated to give the highest standards of service
- highly organised
- a confident leader
- adept at managing financial performance
- up for a challenge, adaptable and responsive under pressure
- have a full UK driving license
The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Rental deposit loan scheme
- EV car lease scheme (for roles that meet the salary criteria)
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most Trust places
#NIJOBS
Requirements :Compliance.Eligibility to Work in the UK
Permanent p/t (18.75 hrs pw)
