Job Description:
Job role: Receptionist – Bank Staff
Job type: Casual Worker
Working hours: Flexible
Location: Westerhope Medical Centre, Newcastle Upon Tyne
Salary: £14.24 (£12.71+ £1.53 holiday pay)
About Us:
We are a rapidly growing GP-led organisation with a mission to ensure that all patients have
access to comprehensive, coordinated and continuous care within a sustainable primary care
system.
We appreciate that our whole primary care system is struggling, which is causing a negative effect
on patient care and staff happiness. We believe that we can turn this around by reimagining how
primary care is delivered from the ground up by placing a focus on data insights, technology and
clinical innovation.
Ultimately, we want to improve patient access, patient experience and health outcomes to
significantly increase the quality of care for our patients. However, we can only build the best
primary care service there is if our colleagues are happy, empowered and supported within an
excellent working environment.
If you believe that there are ways to drastically improve the way primary care is delivered for both
patients and staff alike and you want to be a part of this; then we would love to meet you and tell
you more about our plans.
Overview:
We are currently seeking a friendly and organised individual to join our team as a GP Bank
Receptionist. In this role, you will be the first point of contact for patients and visitors, providing
exceptional customer service and administrative support. The ideal candidate will possess
excellent communication skills, attention to detail, and a compassionate manner, ensuring that
patients feel welcome and supported throughout their interactions with our practice.
Duties are listed below but are not limited to:
Greet patients and visitors as they arrive at the practice, ensuring a positive first
impression.
- Manage patient appointments, including scheduling, rescheduling, and cancellations,
using electronic booking systems.
- Answer incoming telephone calls promptly and courteously, directing inquiries to the
appropriate staff members or departments.
- Respond to patient queries and provide information about services, opening hours, and
other relevant information.
- Completion of triage documents for patients who are unable to do this themselves
- Processing of prescription requests
- Booking appointments at our PCN Hub sites using Systm1
- Assist with general administrative tasks, such as photocopying, scanning, and filing
documents.
- Adhere to practice policies and procedures, including those related to patient
confidentiality and data protection.
Essential criteria:
Previous experience in customer-facing roles such as retail, hospitality, or other service
industries is essential.
- Excellent interpersonal skills, with the ability to communicate effectively and empathetic
with patients and colleagues.
- Strong organisational skills and attention to detail, with the ability to multitask and
prioritise tasks efficiently.
- Flexibility to adapt to changing priorities and work in a fast-paced environment.
- Strong IT skills
Desirable criteria:
Previous experience working within GP practice.- Previous experience in the reception role.
- GCSEs in English and Maths
