Grand Hotel Blackpool
Location: Blackpool, FY1 2JQ, United Kingdom
Address: North Promenade
INDEL
We have an exciting opportunity for a Reception Manager to join our team at The Grand Blackpool Hotel. Located on Blackpool’s famous North Promenade, this central Blackpool hotel boasts 274 bedrooms and is just a short walk from Blackpool centre.
Benefits Include:
- Competitive salary
- Career development opportunities throughout the UK
- Significant staff discount rates across our 60 hotels nationwide
- 50% discount on food and drink when staying at one of our hotels
- Friends and family hotel discounts
- Reduced leisure club membership
- Free meals on duty (where applicable)
- Employee referral scheme
- Auto enrolment pension scheme
Main Responsibilities:
- Manage the day-to-day operations of the reception department
- Ensure all guest comments and complaints are handled professionally and efficiently
- Oversee all reception procedures, cash handling, floats and guest accounts
- Check guests and groups in/out effectively
- Promote hotel services, room sales and food & beverage offerings
- Recruit, train and support reception team members
- Ensure compliance with hotel safety procedures and emergency protocols
- Liaise effectively with housekeeping, maintenance, food & beverage and events teams
- Deliver exceptional customer service standards at all times
Personal Specification:
- Previous hotel reception management experience is essential
- Experience using hotel reservation and billing systems
- Opera knowledge would be advantageous
- Strong organisational and leadership skills
- Excellent communication and customer service skills
- Reliable, punctual and professional
- Ability to work independently and within a team environment
- Positive attitude with strong attention to detail
We are an equal opportunities employer. We require all employees to provide us with evidence of their right to work in the UK. All data will be stored in accordance with our privacy policy found on our website. Strictly no agencies. No commissions or other charges will be paid in any circumstances.
Application question(s):
- Do you have experience in hotel reception management?
Experience:
- Reception: 1 year (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
