Purpose of Position
To deliver the goals of the Dometic business plan providing day by day sales support to the Sales team and for the following customer sectors:
- Distributors
- OEM’s
- Superyachts/Special projects
- Residential and Commercial
To ensure that all orders are processed quickly, efficiently and despatched on time.
Main responsibilities
Sales Support
- Answer enquiries both internally and externally: deal with enquiries & quoting to OA customers; manage all day-to-day sales matters for your list of allocated accounts, taking ownership of their needs; create and manage deadlines for enquiries where appropriate
- Provide direct support for Sales Team as required
Distributors
- Develop relationships with designated distributors by regular, two-way communication
Order Processing
- Checking and Verification
- Provide support and assistance to processing team
- Process incoming sales orders on M1 system
- Communicate with customers – telephone, fax and email
General
- Day to day sales administration
- Answering the telephone / Door
- General office duties
- Help with improvement projects as necessary
- Be aware of Dometic’s health & safety policy and, in particular, understand the arrangements which affect you and what your own responsibilities might be
- Undertake other tasks as may be required from time to time by the Directors of Dometic.
Required experience
- Previous working experience in manufacturing sector – preferred
- Admin and customer service experience
- ERP systems
- CRM Systems
Required skills and competencies
- Good written and spoken English & French - required
- GCSE Math or equivalent – required
- Teamwork
- Ability to work with Technical information
- Strong communication skills both written and verbal
- Highly organised and able to prioritise the workload
- Self-Confident
- Flexibility
- Microsoft office
Benefits
- Life insurance
- Death in service benefit pay 4x the salary
- Enhanced Pension
- £5 vending voucher per month
- Free Parking
Pay: £27,000.00-£27,430.00 per year
Benefits:
- Company pension
- Discounted or free food
- Employee discount
- On-site parking
- Sick pay
Work Location: In person
