About the Role
We're looking for two organised and customer-focused people to join our showroom team.
You'll be one of the first points of contact for our customers, helping to manage enquiries, arrange appointments with our Sales Designers and make sure customers are kept informed throughout their journey with us.
If you enjoy working with people, take pride in providing excellent service and like keeping things organised, we'd love to hear from you.
This is a varied role that combines customer service, administration and showroom support. You'll play an important part in creating a positive experience for our customers from their first enquiry through to completion.
Working alongside our Sales Administration Lead and wider sales team, you'll help manage customer enquiries, coordinate appointments and ensure customers receive clear and consistent communication throughout their experience with us.
Key Responsibilities
- Welcoming customers into our showroom and creating a positive first impression.
- Answering customer enquiries via telephone, email, website and face-to-face.
- Booking appointments for customers to meet with our Sales Designers.
- Keeping customers informed throughout their journey and ensuring enqueries are responded to promptly.
- Updating and maintaining accurate customer records within our CRM system.
- Recording customer interactions, correspondence and progress notes.
- Supporting the Sales Administration Lead and wider sales team with administrative tasks.
- Assisting with quotations, correspondence and customer communications where required.
- Ensuring a professional and welcoming showroom environment.
- Delivering a high standard of customer service at every stage of the customer journey.
What We're Looking For
We're looking for someone who:
- Enjoys working with people and building positive customer relationships.
- Is genuinely committed to providing excellent customer service.
- Has strong communication and organisational skills.
- Has good attention to detail and takes pride in getting things right.
- Is confident using Microsoft Office and computer-based systems.
- Can manage multiple tasks and work effectively in a busy environment.
- Works well as part of a team.
- Is reliable, professional and approachable.
Previous experience in customer service, administration, retail, hospitality, showroom environments or sales support would be advantageous, but attitude and willingness to learn are equally important.
Working Pattern
This role follows a fixed alternating rota and offers a predictable work-life balance.
Week 1
- Monday: 12:00pm – 6:00pm
- Tuesday: 12:00pm – 6:00pm
- Wednesday: 12:00pm – 6:00pm
- Friday: 11:00am – 4:30pm
- Thursday Off
Week 2
- Monday: 12:00pm – 6:00pm
- Tuesday: 12:00pm – 6:00pm
- Wednesday: 12:00pm – 6:00pm
- Thursday: 12:00pm – 5:30pm
- Friday Off
A 30-minute unpaid break applies to Monday-Wednesday shifts.
The rota is fixed and predictable; however, there may be occasions where holiday cover is required to support the team during periods of annual leave. Any changes would be agreed in advance and shared fairly across the team.
What We Offer
- £12.71 per hour
- 28 days holiday including Bank Holidays (pro rata)
- Fixed and predictable working hours
- Full training and ongoing support
- Friendly and supportive team environment
- Opportunity to develop your skills within a growing and established business
If you're looking for a role where you can make a genuine difference to the customer experience while being part of a supportive team, we'd love to hear from you.
Pay: £12.71 per hour
Work Location: In person
