We have an exciting opportunity for an individual to join Hull City Football Club as a Retail Store Manager at Tiger Leisure, based at the MKM Stadium.
The Retail Store Manager is responsible for leading the day-to-day operation of the Hull City AFC retail store, ensuring excellent merchandising standards, strong customer engagement, effective stock control and a professional matchday retail experience. The role supports the delivery of commercial targets while ensuring the store reflects the standards, values and identity of Hull City AFC at all times.
Pay: £30,000 per annum pro rata
Hours: 40 hours
Contract Type: Full Time, Fixed Term Contract – 1 year
Location: MKM Stadium, West Park, Hull, HU3 6HU
Closing date: 9th August 2026
Your key responsibilities
· Maintain high merchandising standards across all retail areas, ensuring products are well presented, correctly priced, fully replenished and aligned with club brand guidelines.
· Complete and maintain all daily, weekly and monthly reports and checklists.
· Ensure the store is clean, organised, safe and welcoming for supporters, visitors and staff at all times.
· Lead by example in delivering excellent customer engagement, creating a positive and professional shopping experience for every supporter.
· Monitor store presentation throughout the day and take prompt action to address any issues with displays, cleanliness or customer flow.
· Support the delivery of in-store product launches, promotional activity and key retail campaigns, including kit launches, seasonal ranges and club-led initiatives.
· Plan and manage staff rotas to ensure the store is appropriately staffed for trading patterns, product launches, peak periods and matchdays.
· Set clear expectations for staff presentation, professionalism, punctuality and customer service standards.
· Brief, motivate and support the retail team to deliver consistent service standards and achieve store objectives.
· Support the recruitment, onboarding and training of retail team members, ensuring new starters understand store procedures, service expectations and club values.
· Delegate daily tasks effectively and follow up to ensure completion to the required standard.
· Manage stock levels within the store and stockroom, ensuring availability of key lines and timely replenishment of the shop floor.
· Ensure deliveries are received, checked, stored and processed accurately and efficiently.
· Maintain an organised stockroom environment that supports efficient picking, replenishment and stock control.
· Plan matchday store operations, ensuring staffing, stock, tills, customer flow and service standards are prepared in advance.
· Coordinate matchday retail priorities with relevant internal teams to deliver a smooth and professional supporter experience.
· Ensure efficient, friendly and commercially focused service.
What are we looking for?
· Previous experience within a managerial position, 2-3 years (essential)
· Experience in a fast paced retail environment (essential)
· Experience in a similar sports retail environment (desirable)
· Strong leadership skills, with the ability to motivate and drive a team day to day
· Excellent product knowledge and awareness of what makes an excellent shopping experience
· Strong organisational skills
· Strong numerical/analytical skills
· Ability to make smart commercial decisions
· Some flexibility to travel will be required on occasion
· The safeguarding and welfare of our players is paramount and as such this position may be subject to the Disclosure and Barring Service (DBS)
In accordance with current legislative requirements the successful applicant must produce documentary verification of their eligibility to work in the UK and will not be allowed to start work until this has been received.
What can we offer you?
· An attractive annual leave package, that increases on service with the organisation.
· 20% off at the Tiger Leisure Store
· 2 x season cards for you and/or your family to attend Hull City home games (following probation)
· Free on-site parking
· Opportunity for career progression and CPD
Please note we do not accept CV's - To apply for this role, please complete our application form on iRecruit link below:
https://irecruit.efl.com/vacancies/3131/academy-designated-safeguarding-officer.html
Hull City Tigers Ltd is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, marriage and civil partnerships. Hull City Equality Policy
The safeguarding and welfare of children and young people is paramount of importance to Hull City and as such this position is subject to the Disclosure and Barring Service (DBS). Hull City is fully committed to safeguarding and promoting the welfare and safety of children and young people. We expect all our Board, staff and volunteers to always adhere, demonstrate and communicate this commitment. Hull City fully accepts our responsibility to welfare and protection of children and young people therefore, our aim is for the golden thread of safeguarding to run through every element of the club’s work. Hull City Safeguarding Policy
Pay: £30,000.00 per year
Benefits:
- Free parking
- On-site parking
- Store discount
Work Location: In person
