The closing date is 29th Jun 2026
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Job summary
This is an exciting role front of house, working closely with clinical colleagues to ensure our patients receive the highest standard of care.
The role requires someone who has a great level of attention to detail and good organisational skills for managing in a busy environment. Excellent communication and customer service skills are essential for dealing with colleagues, patients and families.
The needs of the service user will be the utmost priority. The principle of high quality customer care is at the heart of this role.
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Main duties, tasks & skills required
To provide a friendly, effective reception, advice and information service to patients, colleagues and visitors to Fielding Ward.
Support and assist the nursing staff and contribute to the care environment.
To maintain electronic patient records, including the use of MAXIMS and EPRO and ward shared drive.
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About us
At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:
Flexible working options to help you balance work and life
NHS pension scheme for long-term financial security
Generous annual leave allowance to recharge and relax
A strong focus on career development to help you grow and achieve your potential
Additionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.
We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds.
Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London.
The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future.
Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.
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Job description
Please see the Job Description for further information, as well as a full list of duties and responsibilities.
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Person specification
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Qualifications
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Essential
- GCSE/O Level English
- Computer Literacy
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Desirable
- Typing Skills
- GCSE/O Level Maths
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Experience
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Essential
- Experience of ward-based clerical/administration duties
- Experience of call handling
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Additional Criteria
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Essential
- Good organisational skills
- Compassionate - Exceptional interpersonal skills with the ability to communicate effectively with patients, carers and relatives remaining sensitive and empathetic.
- Listens to others' views respecting and valuing individual patient needs
- Professional and patient focused approach with inspirational skills, acting as a role model to colleagues and junior staff members.
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Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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For help with your application, contact:
Julie Napier
[email protected]
01823342015
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Pay scheme
Agenda for Change
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Band
Band 2
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Salary
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£25272.00 to £25272.00 Yearly
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Contract
Permanent
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Working pattern
Full-Time
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Reference number
184-OR-3744
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Job locations
Musgrove Park Hospital
Musgrove Road
Taunton
Somerset
TA1 5DA
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