Treatment Coordinator – Private Dental Practice
Parkfield Dental Practice | Didsbury, Manchester
Full-Time | Monday – Friday | 8:00am – 5:00pm
Competitive Salary
Join Our Award-Winning Team
At Parkfield Dental Practice, we believe exceptional dentistry starts with exceptional people.
We're looking for an enthusiastic, professional and highly organised Treatment Coordinator to become an integral part of our growing private practice. This is a fantastic opportunity for someone who enjoys building relationships, delivering outstanding customer service and helping patients feel informed, confident and excited about their treatment journey.
You'll have your own dedicated consultation room and work alongside an experienced team of clinicians providing everything from routine dental care to smile makeovers, Invisalign, dental implants and facial aesthetics.
If you're passionate about people, thrive in a busy environment and genuinely enjoy helping patients achieve their goals, we'd love to hear from you.
The Role
As our Treatment Coordinator, you'll be responsible for guiding patients through every stage of their treatment journey, ensuring they receive an exceptional experience from their first enquiry through to completion of treatment.
Working closely with our clinicians and reception team, you'll help patients understand their treatment options, answer questions, coordinate appointments and provide ongoing support throughout their care.
You'll also play an important role in helping the practice grow by converting enquiries into treatment, encouraging patient referrals, promoting our membership plans and helping generate positive Google Reviews from happy patients.
Key Responsibilities
- Welcome patients and provide a first-class consultation experience.
- Build rapport and establish trusting relationships with patients.
- Discuss treatment plans prepared by our clinicians in a clear and supportive manner.
- Explain treatment options, costs and finance options confidently.
- Coordinate patient journeys from consultation through to completion.
- Manage appointment scheduling to ensure smooth treatment progression.
- Liaise closely with dentists, hygienists and reception to provide seamless patient care.
- Follow up treatment enquiries and convert opportunities into booked treatment.
- Support practice growth through patient referrals, promoting our dental membership plan and encouraging Google Reviews.
- Maintain accurate patient records using Software of Excellence (Exact).
- Use Dental Monitoring software where appropriate (training can be provided).
- Ensure every patient receives an outstanding experience at every stage of their journey.
What We're Looking For
We're looking for someone who is:
- Friendly, confident and naturally personable.
- Passionate about delivering outstanding customer service.
- Highly organised with exceptional attention to detail.
- A confident communicator both face-to-face and over the telephone.
- Professional, well presented and positive.
- A fast learner who enjoys taking ownership of their role.
- Able to work independently whilst also being an excellent team player.
- Calm under pressure with excellent time management skills.
- Commercially aware and comfortable discussing treatment fees and finance options.
Essential Requirements
- Previous experience working within a dental practice.
- Experience using Software of Excellence (Exact) or similar dental software.
- Good understanding of dental treatments and terminology.
- Excellent IT skills including Microsoft Office.
- Strong administrative and organisational skills.
- Experience with Spark, cosmetic dentistry and implant treatment pathways.
Desirable
- Previous Treatment Coordinator experience.
- Experience using Dental Monitoring
What We Offer
We believe in investing in our team and creating an environment where people genuinely enjoy coming to work.
You'll benefit from:
- Competitive salary based on experience.
- Fully funded GDC registration.
- Professional indemnity.
- Ongoing CPD and external training.
- Opportunities for career progression.
- Your own dedicated consultation room.
- Working alongside highly experienced clinicians.
- Modern digital practice with excellent facilities.
- Uniform provided.
- Off-road parking.
- Supportive, friendly and ambitious team culture.
Why Join Parkfield Dental Practice?
At Parkfield Dental Practice, we're passionate about delivering exceptional dentistry with exceptional service. Every patient interaction matters, and we believe the Treatment Coordinator plays a vital role in creating an outstanding patient experience.
We're not just looking for someone to fill a role—we're looking for someone who wants to become part of our team, contribute ideas, take pride in their work and help us continue delivering an exceptional experience for every patient who walks through our doors. We value positivity, professionalism, initiative and a genuine desire to make a difference.
If you're looking for more than just a job and want to build a rewarding career with a practice that's committed to excellence, we'd love to hear from you.
Apply today by submitting your CV together with a short cover letter explaining why you'd be a great fit for our team.
Job Types: Full-time, Permanent
Pay: £14.00-£17.00 per hour
Benefits:
- Company pension
- Employee discount
- Free parking
- On-site parking
Ability to commute/relocate:
- Manchester M20 6DF: reliably commute or plan to relocate before starting work (preferred)
Experience:
- Treatment Coordinating: 2 years (required)
- Treatment Coordinator: 1 year (required)
Work Location: In person
