Describing and communicating impact of process changes on business roles understanding and articulating the as-is and to-be states via multiple medias
Defining a Change Strategy, agreed with the impacted managers, and delivering on that contract
Onboarding Early Adopters and Super Users, usually via a Transition Network Creating the Stakeholder Matrix and Audience Analysis
Managing stakeholders and end users in scope for deployment activities
Hosting process walk-throughs / workshops with the SME's, process authors and relevant business users; asking key questions to understand the changes and recording them
Conducting Business Change Impact Assessments with relevant stakeholders to inform the training team of the changes and enable the creation of a robust change plan
Creating stakeholder communication and engagement plans; supporting the communication of these to relevant end users
Create 'What's In It For Me' (WIIFM) campaigns targeted at role level using multiple media channels Develop, create and maintain reporting of the development of global business processes maturity Host engagement events and system showcases
Complete and maintain change, communications and readiness plans Creating and maintaining new relationships with identified key stakeholders
