Step into a varied and dynamic administrative role where you’ll be central to supporting both our Property Management team and the wider business, working in a small, friendly and lively office environment.
The role can be worked over 4 full days or 5 shorter days per week, and is conveniently located at Peel Hall Business Park, just outside Blackpool and Lytham.
About Us
Rowan is a growing, family-run property management business specialising in apartment blocks and housing estates. We serve local clients in Lancashire and Cumbria with one office on the Fylde Coast and one in the Lake District.
In June, we were named UK Managing Agent of the Year in our size category. We are also proud to have consistently strong customer feedback, with 98% five-star and 2% four-star reviews on Trustpilot. Our success is built on a hard-working, supportive and kind team culture.
To find out more about Rowan and our team, visit rowanbm.co.uk, follow us @rowanblockestate on Instagram, Facebook and LinkedIn, or view our Indeed company page to read reviews from our employees.
Your Role
You’ll provide central support across our Property Management, Maintenance, Compliance and Accounts teams. It’s a varied, practical and action-based role focused on keeping tasks moving, records accurate and actions followed through.
Key responsibilities:
- Handling incoming calls, emails and portal enquiries, resolving straightforward queries where possible and passing more complex matters to the right person.
- Supporting maintenance administration, including arranging contractor visits and chasing progress.
- Keeping compliance, property and contractor records up to date, including certificates, renewal dates and recurring tasks.
- Preparing routine property sales and conveyancing paperwork, and assisting with major works consultation packs, Companies House and ownership administration.
- Supporting routine financial and insurance administration, including service charge information, arrears and renewals.
- Setting up new clients and properties on our systems and keeping key information accurate and up to date.
- Carrying out data entry if required.
- Escalating anything that requires Property Manager, technical, financial or legal judgement.
- Supporting ad hoc workstreams and improvement projects across the business where required.
This is an office-based support role rather than a client management position. Property Managers remain responsible for site visits, client relationships, property decisions, lease interpretation, significant expenditure and complex or contentious matters.
On-the-job training will be provided, including training on our software systems and any technical areas needed for the role.
What We Offer
- £21,000-£25,000 per annum depending on experience, which is the equivalent of £26,000–£31,000 per annum if the role was full time.
- 30 hours per week, with a 30-minute unpaid lunch break each day.
- Flexibility to work the role over 4 full days or 5 shorter days per week, subject to agreement.
- 25 days’ holiday plus UK bank holidays, pro-rated.
- Loyalty holiday programme, in which 3 additional days of paid holiday are awarded after 3 years of service and 1 more per year after 4 & 5 years, capping at 3- days, pro-ratered.
- 5 days of sick pay, pro-rated after 12 months of service.
- Cycle to work scheme.
- A small, friendly and supportive office environment.
- Great work life balance and boundaries in a team where we work hard during working hours, but do not take work home with us.
- The opportunity to play a central and invaluable role in a growing, award-winning property management business.
The role is based at Peel Hall Business Park, Lancashire, FY4 5JX. Due to limited nearby public transport, a full driving licence and access to a reliable vehicle required.
Our ideal start date is 5th October 2026, although notice periods can be considered for the right candidate.
About You
You’ll be someone who enjoys being busy, helping others (the team and clients), using their initiative and getting tasks actioned.
We’re looking for someone who is:
- Highly organised and reliable with excellent attention to detail and communication skills.
- Willing to take ownership of routine tasks.
- Proactive and comfortable chasing outstanding actions.
- Professional and helpful on the telephone and by email.
- Good at maintaining accurate records and following established processes.
- Comfortable using Microsoft Office and web-based systems.
- Able to work with colleagues, clients, contractors and third parties.
- Able to recognise when something can be progressed independently and when it needs to be escalated.
- At least five years experience in a customer service or administrative role.
Previous experience in property management, block management, facilities management, conveyancing, compliance or a similar administrative or operations role would be advantageous, but is by no means essential
Recruitment Process
- August: Microsoft Teams call first interview
- September: Face-to-face final interview at our Peel Hall office
- October: Start date, ideally as early as possible
Pay: £21,000.00-£25,000.00 per year
Benefits:
- Company events
- Cycle to work scheme
- Free parking
- On-site parking
Ability to commute/relocate:
- Blackpool FY4 5JX: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Please confirm which area you are currently located in?
- Please confirm your grades for GCSE or equivalent Maths and English?
- What are your preferred working days and hours?
- What is your salary expectation?
- Briefly explain why you are looking to transition from your existing role and why you are interested in this position?
Language:
Licence/Certification:
- Driving Licence (required)
Work Location: In person
