About the Role
At Excel Housing Solutions, we believe everyone deserves the opportunity to build a brighter future. As a Dispersed Housing Support Worker, you will play a vital role in supporting those who are experiencing, or are at risk of, homelessness and rough sleeping. This is a rewarding opportunity to make a real difference by helping individuals overcome barriers, develop life skills, improve their wellbeing, with the main aim of moving to independent living.
This is a community-based role supporting people within their own homes across Sefton/Liverpool. You will manage a caseload delivering one-to-one support, welfare checks, support planning, and risk assessments in residents’ homes and local communities.
Due to the travel needed between properties throughout the working day, a full UK driving licence and access to a vehicle are essential for this role.
We particularly welcome applications from individuals with lived experience or from underrepresented backgrounds.
Why Join Excel Housing Solutions?
We care for our team just as much as we care for our clients. You’ll benefit from:
✅Private healthcare after 12 months
✅Enhanced sick pay
✅Paid volunteer leave
✅Free, confidential 24/7 mental health support
✅Death in Service cover for a nominated person
✅Enhanced maternity, paternity & sick pay
✅ Blue Light Scheme
✅One extra day off for your birthday
✅Option to buy an extra week of annual leave
✅Additional leave for every full year of service (up to 5 days)
✅Company pension scheme
✅Regular supervision, wellbeing check-ins, and reflective practice
✅Free annual eye tests
✅Casual dress code
✅Refer a friend scheme
✅Cycle to Work scheme
✅A warm, inclusive, and supportive team environment
✅Access to further training / education opportunities.
How to Apply
Apply online:
www.excelhousingsolutions.org.uk
Or request an application form:
[email protected]
WHAT YOUR DAY WOULD LOOK LIKE.
Few days are ever quite the same, but every day begins with purpose.
- You’ll start your shift by logging on – at one of the Liverpool / Sefton buildings managed by Excel Housing Solutions. Next, you’ll check emails, Teams messages and handovers on your work phone, iPad or desktop. This is your chance to understand what has happened since your last shift, identify any emerging risks, gather important information and plan the day ahead.
- With your schedule in place, it’s time to meet or call the clients you’re supporting that day. Some meetings may take place in an office, while others will happen in a client’s temporary accommodation. Each of the people living in our dispersed accommodation have their own story, challenges and aspirations. Through a strengths-based approach, you’ll help people build confidence, develop practical skills and take positive steps towards stability and independence. Progress may be gradual, but every achievement – no matter how small – is worth celebrating.
- As a Dispersed Housing Support Worker for Excel Housing Solutions dispersed single adult clients, you’ll also help ensure clients are receiving the financial support they’re entitled to by checking benefits are in place and maximised. Sometimes that means making referrals to specialist services or accompanying a client to an initial appointment, helping to build their confidence and strengthen relationships with partner agencies.
- You’ll also play an important part in helping people prepare for their next chapter, encouraging and supporting clients to move on to social or other suitable housing when they have the skills and confidence to do so within agreed timescales.
- Along the way, you’ll work closely with a range of partner organisations, including Change, Grow, Live (CGL), Health Professionals, Compassion Acts, Citizens Advice, Light for Life, Probation Services, the police and any other agencies.
- Although much of the role involves lone working, you’re never working alone. You’ll collaborate with other support colleagues, and those in finance, resettlement and maintenance, sharing knowledge and supporting one another to achieve the best outcomes for resident.
- You’ll have the autonomy to manage your own diary and workload, balancing appointments, administration and unexpected demands. Accurate and timely record keeping is an essential part of the role. Whether you’re updating support plans, completing safety plans, recording safeguarding concerns, making referrals or writing case notes, you’ll ensure everything is documented to a high standard using Mainstay and our internal database system.
- Whilst planning is important, flexibility is just as valuable. Priorities can change quickly, and few days unfold in the same way. With support from managers and colleagues, you’ll adapt to respond to crises, serious incidents, emergencies or provide cover when a teammate needs assistance.
- As your shift comes to an end, you’ll complete a handover, sharing the challenges you’ve encountered and the successes you’ve helped create. You’ll log off knowing that, through compassion, professionalism and practical support, you’ve made a genuine difference to people’s lives – and your next shift will bring new opportunities to do it all again
Note: No job description can be entirely comprehensive. The post holder will be expected to undertake any other tasks that may be required from time to time.
This job description will be formally reviewed as necessary to take account of changing priorities. Aspects of the job may be subject to review in negotiation with the post holder at any time.
Important Information
- This post is subject to an Enhanced DBS check.
- The role involves regulated activity and is exempt from the Rehabilitation of Offenders Act 1974. All convictions, cautions, reprimands, and final warnings (including those considered 'spent') must be disclosed unless ‘protected’.
- A criminal record will not necessarily bar you from employment.
- We are committed to safeguarding and promoting the welfare of vulnerable people and expect all staff and volunteers to share this commitment.
- You must adhere to all safeguarding, lone working, and confidentiality policies.
Pay: £13.45-£14.50 per month
Benefits:
- Bereavement leave
- Casual dress
- Company pension
- Enhanced maternity leave
- Enhanced paternity leave
- Sick pay
Work Location: In person
