Job Title: Courier Manager
We're looking for an organised, commercially minded and proactive Courier Manager to take ownership of our courier network and help us deliver an outstanding service to our customers.
This is an exciting opportunity for someone who enjoys building supplier relationships, negotiating the best commercial agreements and using data to drive improvements. You'll be responsible for ensuring we use the right courier, at the right price, with the right level of service, while continually looking for ways to improve performance and reduce costs.
Working closely with our Warehouse, Customer Service and Finance teams, you'll become the company's expert on all things transport and logistics.
Key Responsibilities
You'll have overall responsibility for our courier strategy and day-to-day courier management, including:
- Developing and maintaining the company's courier strategy to ensure we're using the most appropriate carriers and service levels.
- Building and managing strong relationships with our courier partners.
- Negotiating pricing, contracts and service level agreements.
- Monitoring courier performance and holding regular performance reviews.
- Analysing delivery performance, costs and trends to identify opportunities for improvement.
- Managing courier-related customer complaints, including lost, damaged or delayed deliveries.
- Raising, monitoring and resolving courier claims, ensuring claims are submitted within required timescales.
- Working closely with our Warehouse team to manage returned deliveries and investigate unlogged returns.
- Reviewing courier invoices and investigating any pricing discrepancies or anomalies.
- Producing reports on courier performance, costs and key performance indicators.
- Identifying opportunities to improve service levels, reduce transport costs and enhance the customer experience.
What We're Looking For
We're looking for someone who is:
- Commercially aware with strong negotiation skills.
- Highly organised with excellent attention to detail.
- Analytical and confident working with data and performance reports.
- A confident communicator who can build strong supplier relationships.
- Proactive, able to identify issues before they become problems.
- Comfortable working across multiple departments.
- Customer focused with excellent problem-solving skills.
Experience & Skills
Essential:
- Previous experience in a courier, logistics, transport or supply chain role.
- Experience managing supplier or courier relationships.
- Strong commercial and negotiation skills.
- Experience analysing performance data and producing reports.
- Excellent IT skills, including Microsoft Excel.
- Strong organisational and time management skills.
Desirable:
- Experience within manufacturing, distribution or warehousing.
- Experience managing transport contracts.
- Experience handling courier claims and service investigations.
- Knowledge of ERP or warehouse management systems.
What You'll Bring
You'll enjoy taking ownership, making decisions and driving improvements. You'll be equally comfortable negotiating with national courier providers as you are working with our warehouse team to resolve operational issues. You'll take pride in delivering excellent service while continually looking for smarter, more efficient ways of working.
What we offer
· Pension Scheme
· Life Assurance 6 x Salary
· Free Parking
· Employee Assistance Programmes
· Training and career development
· Holiday Purchase Scheme
· Cycle to Work Scheme
· Techscheme and Employee Discount
If you're looking for a role where you can genuinely influence how a business manages its transport network and makes a measurable impact on cost, service and customer satisfaction, we'd love to hear from you.
Location: Barnard Castle, County Durham
Job Type: Full-time
Salary: Salary: Circa £38,000 - £47,000, with flexibility depending on the experience and skills you bring to the role
To apply please send your CV with a covering letter to [email protected]
Pay: £38,000.00-£47,000.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Free parking
- On-site parking
Ability to commute/relocate:
- Barnard Castle, Durham: reliably commute or plan to relocate before starting work (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
