James Kemball part of the GB Global Group is seeking an organised and proactive Transshipment Operations Coordinator to join our Felixstowe-based operation. This role is responsible for providing administrative support to the Transshipment Team, ensuring the smooth planning, coordination, and execution of transshipment activities.
What you'll be doing:
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Provide administrative support to the Transshipment Team and wider operations department.
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Work closely with the Transshipment Yard Supervisor to coordinate daily workloads and operational priorities.
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Assist with forecasting future volumes and resource requirements based on customer demand and operational trends.
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Monitor and maintain accurate operational records and reporting.
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Process and manage customer requests, bookings, and related documentation.
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Track container movements and ensure all system updates are completed accurately and in a timely manner.
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Manage operational exceptions, including:
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Late collections
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Missed bookings
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Customer queries and complaints
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Documentation discrepancies
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Liaise with customers, hauliers, depot teams, and operational staff to ensure efficient service delivery.
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Assist in onboarding new customers and suppliers, ensuring a smooth transition into operational processes and systems, working closely with the Commercial Lead to achieve this goal.
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Act as a key point of contact for customers and suppliers, ensuring effective communication, issue resolution, and ongoing relationship development.
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Build and maintain strong working relationships with customers, suppliers, hauliers, depot operators, and other key stakeholders to support service excellence and operational efficiency.
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Produce daily, weekly, and monthly reports as required.
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Investigate and resolve operational issues while escalating concerns where necessary.
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Support continuous improvement initiatives by identifying process efficiencies and service enhancements.
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Ensure compliance with company procedures, customer requirements, and health and safety policies.
What you'll bring:
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Minimum 2 year of experience within the shipping, logistics, transport, haulage, port, or container industry. Transshipment experience would be advantageous.
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Knowledge of container movements, haulage operations, and supply chain processes.
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Experience using transport management, depot management, or logistics software systems.
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Strong organisational and time management skills.
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Competent in Microsoft Office applications, particularly Excel, Outlook, and Word.
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Ability to prioritise tasks and work under pressure in a fast-paced environment.
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Strong problem-solving and decision-making skill
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Accuracy of operational records and system updates.
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Effective management of operational exceptions.
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Timely completion of reports and administrative tasks.
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Customer service and response times.
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Support of workload planning and forecasting activities.
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Contribution to operational efficiency and service levels.
Benefits:
Joining our team means you'll not only enjoy a competitive salary and annual reviews, but also some pretty awesome perks:
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Competitive Salary: We value your skills and commitment.
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Discretionary Bonus: Because your hard work deserves to be rewarded.
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Pension Scheme: We've got your future covered.
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Annual Salary Review: Your growth matters to us.
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Free Eye Test and up to £69 Vouchers towards Glasses: Taking care of your vision.
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Interest-Free Company Loan: We're here to support you.
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Free On-Site Parking: Convenient and hassle-free.
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Referral Bonus £750: Spread the word and earn some extra cash.
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Care First Lifestyle Programme: Because your well-being matters.
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Flu Jabs Annually: Stay healthy, on us.
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Group Life Policy: We've got you covered.
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Electric Vehicle Charging Points at Work: Embrace sustainable transport
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Flexible Career Pathway: Grow with us!
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Supply Chain Academy: We create, deliver and manage learning that strengthens our organisation and the wider supply chain.
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Enhanced Holiday Scheme: we believe loyalty should be rewarded.
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Apprenticeships: Earn while you learn we offer apprenticeships that build talent in vital areas like technology, people, finance, operations and much more.
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Private Health Care: We are committed to your wellbeing.
At Uniserve we do amazing things. We are at the forefront of change, leading the transformation of the logistics and global trade management market. We have big ideas that push the boundaries and heaps of ambition that means we deliver on our promises time and again. People are the backbone of our business and the key to our continued success which is why we invest in training and development at all levels.
