Job Introduction
Pinnacle Group are looking for an experienced Property Manager to join our Homes Team and manage a portfolio of approximately 548 homes across the Portsmouth patch, covering Portsmouth, Southampton, Bournemouth, Bognor Regis and surrounding areas. This role is responsible for delivering an excellent housing management service across a mixed-tenure portfolio including affordable housing, social housing and shared ownership properties. Working closely with residents, clients and stakeholders, the successful candidate will take ownership of their patch, ensuring high service standards are maintained while fostering positive communities and delivering an outstanding customer experience. The portfolio size is currently under review and may be reduced in the future.
Our Homes Division delivers trusted housing management services across Affordable, Private Rented and Leasehold properties. We work with local authorities, registered providers and investors to support thriving communities.
The ideal candidate will have experience within housing management, residential lettings or the wider property sector and be passionate about delivering exceptional customer service. They will be an organised and self-motivated individual with strong communication and relationship-building skills, capable of managing a varied workload and building effective partnerships with residents, contractors and clients. The successful candidate will be proactive, resilient and solutions-focused, with a good understanding of housing management practices and a commitment to maintaining high standards across their portfolio.
A full UK driving licence and access to a vehicle are essential. This is a remote, home-based role, with site visits and travel required 2 to 3 days per week.
Who we are
Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.
We’re a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.
Who we’re looking for
We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.
Key responsibilities will include:
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Report directly to the Regional Head of Partnerships and deliver on the strategic and operational objectives set for the portfolio.
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Take full ownership and accountability for the assigned site(s), ensuring they are maintained to a high standard and meet all contractual and compliance requirements.
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Monitor the performance of contractors and service providers, holding them accountable for the quality and timeliness of their work.
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Manage all property management functions, including void turnarounds (viewings, sign-ups, mutual exchanges), inventory management, and check-out appointments.
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Address and manage anti-social behaviour cases, including the preparation and serving of legal notices, and represent the organisation in court proceedings when necessary.
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Respond to tenant and client enquiries via telephone and written correspondence, ensuring timely and professional communication.
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Prepare and support the production of accurate and timely monthly/quarterly client reports.
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Conduct regular estate inspections, identify issues in communal areas, and ensure that required actions are completed without delay.
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Work in partnership with the Technical Team to oversee health and safety compliance and ensure timely resolution of any actions.
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Manage residential compliance, log and track tenant repairs using Fix-Flo software and client systems and oversee defect resolution.
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Maintain accurate and up-to-date tenancy records and ensure full compliance with legal and policy requirements.
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Collaborate with team members and provide support or cover when required, as directed by the Regional Head of Partnerships.
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Build and maintain strong relationships with tenants, contractors and stakeholders, always ensuring service excellence and a positive customer experience.
Key requirements:
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Experience within frontline housing management, residential lettings, or the wider property sector, with a strong understanding of affordable housing management and tenancy services.
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Good knowledge of housing legislation, regulatory requirements, and current best practice, with the ability to apply this knowledge effectively across a varied property portfolio.
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Proven ability to manage core housing management activities including voids, sign-ups, estate inspections, repairs reporting and resident engagement.
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Strong communication, organisational and IT skills, including proficiency in Microsoft Word and Excel, with the ability to produce accurate reports and maintain effective records.
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A proactive, resilient and customer-focused approach, with the ability to work independently and as part of a team. A CIH, ARLA, or equivalent qualification is desirable, or a willingness to work towards one.
Our Offer
The more diverse our workforce, the better we can adapt to and reflect the needs of our customers.
We welcome applications from all backgrounds, particularly from those who represent the communities we serve.
As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.
We offer a wide range of benefits at Pinnacle Group. Dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers.
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Maternity/paternity packages
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Flexible Working Arrangements
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Life Assurance
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Enhanced Pension Scheme
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Additional Annual Leave
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Private Medical Insurance
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Cycle to Work Scheme
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Employee Assistance Programme
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Retail Discounts
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Childcare Assistance
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Season Ticket Loans
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Sick Pay Schemes
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Personal Development Plans
