About the client....
At Team H&M, we manage full-funnel, cross-channel digital planning, activation and strategic development for H&M’s Paid Social, Paid Search and Programmatic activity across +40 markets worldwide. Those markets are organised by Region: Americas, Central Europe, Northern Europe, Eastern Europe, Southern Hemisphere and India.
Our team structure replicates a single-client agency set-up with five core functions: Strategy, Digital Centre of Excellence, Digital Planning and Activation, Measurement and Operations. With a total headcount of +100, we are based in four different offices: London (45 people), India, Colombia and New York, with all client leadership and strategy governance sitting in the London office.
Digital Planning covers both Brand and Performance campaigns, and the media channel scope is as follows:
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Paid Social: Meta, TikTok, Snapchat & Pinterest
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Programmatic: YouTube & Display (DV360)
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Paid Search: Google, Bing & Apple
We service both the Global and Regional H&M Strategy & Media teams.
About the role....
We’re looking for a commercially minded and client-focused leader to help shape one of our most important global partnerships.
In this role, you’ll work at the centre of creativity, strategy and delivery, building trusted relationships with senior stakeholders while driving meaningful growth. You’ll play a key part in connecting talent, insights and innovation to deliver exceptional work for H&M. If you enjoy leading teams, influencing clients and making a clear impact, this is an exciting opportunity to do just that.
About the work....
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Build and nurture senior client relationships, becoming a trusted partner who brings valuable insight and perspective
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Anticipate client needs and proactively introduce new opportunities that support H&M’s business and marketing goals
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Lead collaboration with internal teams and external partners to deliver integrated, high-quality work
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Shape and contribute to the strategic business plan, identifying opportunities for growth and innovation
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Oversee account health, ensuring challenges are addressed and opportunities are realised
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Lead commercial conversations, working closely with procurement and finance partners to deliver fair, sustainable outcomes
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Support and develop the team, creating a culture of collaboration, learning and high performance
What you need to succeed....
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Experience managing senior client relationships within a media, agency or marketing environment
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Strong commercial awareness, with confidence handling negotiations and identifying growth opportunities
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Ability to think strategically while staying connected to day-to-day delivery
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A collaborative leadership style, with experience bringing teams together across disciplines
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Clear and confident communication, with the ability to influence stakeholders at all levels
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A passion for developing people and building inclusive, supportive team cultures
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Curiosity and a proactive mindset, with a drive to improve how work is delivered and how partnerships grow
#LI-MP1
