Job Title: On Call Customer Service / Contact Centre Agent. (Homeworking)
Contract: Permanent (Subject to successful probationary period)
Hours of work: Out of Hours / On call.
- x3 Weeknights - Monday, Wednesday & Friday (5pm - 9am)
Job Description:
MIS Group has been Northern Ireland's original accident management company for over 30 years. When someone's car breaks down at midnight or they're shaken up at the side of a road on a Sunday evening, we're the people they call and we need the right person to answer. We provide accident, claims and breakdown support to customers, brokers and recovery partners across the UK and Ireland, 24 hours a day, seven days a week. This role keeps that promise going after the office lights go off and it's built around your life, not the other way round.
This is a home-based, on-call position designed to fit around a day job, studies, or family life. You're at home sleeping, watching TV, studying, getting on with your evening with a phone nearby in case a customer needs help.
(Home-Working begins after up to 2 weeks in-office training Mon - Fri 9am - 5pm)
Key responsibilities include:
- Assisting customers / clients who have been involved in a road traffic accident or whose vehicle has broken down.
- Handling a range of inbound queries from customers / clients via phone and email
- Capturing and maintaining customer details with high accuracy.
- Using training, knowledge and initiative to ensure prompt and satisfying customer / client resolutions.
- Providing industry leading customer service and maintaining high levels of professionalism.
Desirable Criteria
- A calm, clear phone manner, customers contact us at stressful moments and need someone who sounds in control.
- Reliable broadband at home (essential as you'll access our systems remotely)
- A smartphone capable of running a call-handling app, and a laptop or tablet to access our systems.
- Good attention to detail, accurate note-taking matters.
- At least 1 year in any customer-facing role.
- A Full UK Driving License
Working Pattern & Pay:
- x3 Weeknights Monday, Wednesday & Friday. 5pm - 9am: £76.92 per evening.
***Candidates will be required to complete up to 2 weeks training in our office Monday - Friday 9am - 5pm before starting their out of hours shifts from home**
How to apply:
Please send your CV to [email protected] please include any queries and specific requirements.
Interviews:
Interviews will be offered to shortlisted candidates and will be invited to attend in person at our main office - 37 Comber Road, Dundonald, Belfast BT16 2AA
Job Types: Part-time, Permanent
Pay: £76.92 per day
Application question(s):
- Available for x2 weeks of in-house training?
Experience:
- Customer service: 1 year (required)
Work Location: Hybrid remote in Belfast BT16 2AA
