Job Ref: CRO1021
Branch: Crowne Plaza Newcastle
Location: Crowne Plaza Newcastle, Newcastle Upon Tyne
Salary/Benefits: Competitive Salary
Contract type: Permanent
Hours: Full Time
Shift pattern: 10am-6pm/2pm-11.30pm/4pm-01.30am
Hours per week: 40
Posted date: 28/07/2026
Closing date: 28/08/2026
The Role
As Bar Manager, you will take overall responsibility for the day-to-day operation and commercial performance of the bar, ensuring an exceptional experience for every guest while achieving sales, revenue, and profitability targets.
You will lead from the front, creating a positive and supportive team culture where colleagues feel valued, motivated, and proud to deliver outstanding service. Working closely with the wider management team, you will identify opportunities to grow sales, manage costs effectively, maintain excellent stock control, and ensure the bar operates smoothly and efficiently.
Key Responsibilities
- Take overall responsibility for the smooth and successful operation of the bar
- Drive sales, revenue, and profitability through effective commercial initiatives and a strong focus on guest experience
- Develop and implement creative sales initiatives, promotions, and opportunities to increase beverage revenue
- Manage and stock the function bar operation
- Set clear sales and service expectations, ensuring the team is engaged and focused on achieving business targets
- Monitor sales performance and identify opportunities to maximise revenue and improve overall commercial performance
- Take full responsibility for stock management, including ordering, receiving, storage, stock rotation, and regular stock takes
- Manage stock levels effectively to minimise waste, control costs, and maintain appropriate availability
- Work closely with suppliers to ensure quality, value, and consistent product availability
- Manage team rotas effectively, ensuring appropriate staffing levels to meet business needs while maintaining a healthy work–life balance for the team
- Manage payroll and labour costs in line with budget, business levels, and operational requirements
- Lead, manage, and motivate the bar team, creating a positive and enjoyable working environment
- Build a happy, engaged, and high-performing team where colleagues feel supported, valued, and recognised
- Conduct regular 1–1 meetings with supervisors and team members to support performance, wellbeing, development, and career progression
- Recruit, train, coach, and develop team members, ensuring they have the skills and confidence to deliver excellent service
- Lead regular team meetings, encouraging open communication, new ideas, and team involvement
- Inspire the team through strong leadership and by consistently leading by example
- Use excellent product knowledge to drive beverage sales, upselling, and guest engagement
- Maintain strong knowledge of beer, wine, spirits, cocktails, and other beverage offerings, sharing knowledge with both guests and the team
- Ensure the highest standards of service, presentation, cleanliness, and operational efficiency are maintained at all times
- Monitor guest feedback and take proactive action to continually improve the guest experience
- Ensure compliance with Crowne Plaza brand standards, licensing regulations, health and safety requirements, and company policies
- Work collaboratively with the wider hotel and management teams to support the overall success of the business
- Ensure consistent service delivery across all shifts and team members
- Create a warm, welcoming, and vibrant bar environment that encourages guests to return
About You
- Proven experience in a Bar Manager, Assistant Bar Manager, or senior supervisory role within a busy bar or hospitality environment
- Passionate about great, friendly service and creating memorable guest experiences
- Commercially focused, with a proven ability to drive sales, revenue, and profitability
- Strong understanding of stock management, cost control, and effective ordering
- Confident in managing team rotas, payroll, and staffing requirements
- A natural leader who enjoys motivating, coaching, and developing people
- Passionate about creating a happy, supportive, and positive team culture
- Strong knowledge of beer, wine, spirits, cocktails, and current beverage trends
- Confident in developing and delivering sales initiatives and driving team engagement
- Excellent communication, organisational, and problem-solving skills
- Able to remain calm and positive in a fast-paced environment
- A hands-on manager who leads by example and takes pride in delivering high standards
- Passionate about hospitality and committed to creating an environment where both guests and colleagues feel welcome and valued
Working Hours
- Shifts will vary and will include daytime, evening, and weekend shifts, offering variety and balance
- Flexibility is required to meet the needs of the business and support the team during busy periods and key events
Why Join Us?
- Be part of a people-focused, supportive, and positive team
- Take ownership of a key area of the business and make a real impact on its success
- Work within a globally recognised hospitality brand
- Opportunities for training, development, and career progression
- A positive working culture that values teamwork, wellbeing, and work–life balance
- The opportunity to lead, develop, and build a happy and high-performing team
- Be part of a business that values great service, commercial success, and creating memorable guest experiences
What’s In It for You?
- Exceptional training and career development opportunities
- Hotel discounts across the portfolio – staff rates plus up to 50% off food, beverage, and spa
- Paywise+ – access up to 40% of your earned pay and automatic savings options
- 24/7 Employee Assistance Programme and Virtual GP via Mintago
- Salary Sacrifice options and retail discounts via Mintago
- Free staff parking
- Access to hotel gym facilities
What's your passion? Whether you're into swimming, travelling or reading at Crowne Plaza we're interested in YOU. We employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.
Crowne Plaza Newcastle - Stephenson Quarter is a modern and stylish hotel located in the heart of Newcastle's vibrant Stephenson Quarter. The hotel offers contemporary accommodations with sophisticated design elements, ensuring a comfortable and luxurious stay for guests. With its convenient location near popular attractions such as St. James' Park and the Metro Radio Arena, Crowne Plaza Newcastle - Stephenson Quarter is the ideal choice for both leisure and business travelers. Guests can enjoy amenities such as a fitness center, on-site dining options, and versatile event spaces suitable for meetings and special occasions. Immerse yourself in the dynamic energy of Newcastle while experiencing the exceptional hospitality of Crowne Plaza Newcastle - Stephenson Quarter.
